At a Glance
- Tasks: Configure and deploy robotic systems for laboratory automation while ensuring customer success.
- Company: HighRes, a leader in life science robotics with a focus on innovation.
- Benefits: Competitive salary, travel opportunities, and career growth in a dynamic field.
- Other info: Join a global team dedicated to quality and meaningful work.
- Why this job: Make a real impact on human health through cutting-edge automation technology.
- Qualifications: Bachelor's degree in a technical field and passion for robotics and automation.
The predicted salary is between 30000 - 40000 € per year.
HighRes is seeking an Associate Robotic Automation Engineer in Manchester, UK to join our Lab Automation engineering team. This role combines technical expertise with exceptional customer service to deliver seamless laboratory automation solutions. Reporting to the Automation Engineering Manager, European Operations, you will configure, deploy, and support robotic systems while serving as a trusted advisor to our life sciences clients across Europe and beyond. This is an exciting opportunity for a technically curious professional who thrives at the intersection of robotics, software, and customer success. You will work cross-functionally with internal teams and directly with clients to ensure our automation platforms exceed expectations from initial deployment through ongoing support. The ideal candidate is someone who can grow with the company and take on additional responsibilities over time.
RESPONSIBILITIES
- Technical Delivery: Configure and deploy laboratory automation solutions, including robotic arms, scheduling software, and integrated devices. Execute Factory Acceptance Testing (FAT) and Site Acceptance Testing (SAT). Troubleshoot field issues in collaboration with engineering, software, and support teams. Configure relational databases for laboratory scheduling applications. Maintain deployment documentation and drive process improvements. Diagnose and resolve technical challenges in deployed systems.
- Customer Success: Serve as the professional face of HighRes during on-site client engagements. Deliver comprehensive training on robotic systems ranging from single arms to room-scale platforms. Build trusted client relationships by understanding workflows and anticipating needs. Translate technical concepts into clear language for diverse audiences. Maintain responsive, professional communication throughout the customer journey.
Qualifications
You will learn extensively through collaboration with teammates and hands-on field experience. Your success will be greatly enhanced by the following qualifications:
- Required: Bachelor's degree in a technical discipline (Computer Science, Robotics, Engineering, or related field). Genuine passion for automation and robotics technology. Interest and ability in software development. Basic proficiency in C# or other object-oriented programming languages. Professional demeanor and ability to represent the company with clients. Exceptional written and verbal communication skills across diverse audiences. Ability to travel up to and sometimes exceeding 40% annually at client locations across Europe and internationally, including the United States. Current driver's licence and valid passport. Personal transportation for regional travel. Right to work in the United Kingdom. Comfortable working in laboratory and technical environments. Capable of standing for extended periods.
- Preferred: Experience in customer-facing technical roles (deployment engineering, technical support, field service). Background in customer service, hospitality, or client success. Understanding of robotic arm technologies and laboratory automation software. Familiarity with networking protocols (TCP/IP) and serial communications. Basic mechanical and electrical troubleshooting skills. Experience documenting software issues and technical logs. Strong organisational and time management abilities. Adaptability to fluctuating workloads and evolving customer expectations. Problem-solving mindset with attention to detail.
WHAT SETS YOU APART
The ideal candidate brings technical curiosity combined with a genuine desire to help customers succeed. You approach every client interaction with a hospitality mindset, treating each engagement as an opportunity to exceed expectations and build lasting relationships. Your learning agility allows you to quickly master new technologies and processes, while your communication excellence builds confidence and trust with clients at all levels. You balance independence and collaboration effectively, working autonomously on your projects while staying connected to the business as we continue to grow and innovate. Above all, your professionalism and customer-first attitude make clients excited to work with HighRes and confident in the solutions we deliver.
WHY HIGHRES?
This is more than an entry-level engineering role. It is an opportunity to make a real impact on human health through life science robotics. You will work with cutting-edge automation technology, build lasting relationships with industry-leading clients across Europe and beyond, and develop expertise that positions you for long-term career growth in the rapidly expanding field of laboratory automation. Based at our European headquarters in Manchester, you will be part of a global team that is serious about quality, growth, and doing work that matters.
Associate Robotic Automation Engineer in Trafford Park employer: HighRes
HighRes is an exceptional employer that offers a dynamic work environment in Manchester, UK, where you can thrive as an Associate Robotic Automation Engineer. With a strong focus on employee growth and development, you will have the opportunity to work with cutting-edge technology while building meaningful relationships with clients across Europe. The company fosters a collaborative culture that values technical curiosity and customer success, making it an ideal place for those looking to make a significant impact in the life sciences sector.
StudySmarter Expert Advice🤫
We think this is how you could land Associate Robotic Automation Engineer in Trafford Park
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Practice your pitch! You never know when you’ll meet someone who could help you land that dream job. Prepare a short, engaging summary of your skills and experiences related to robotic automation. We want you to shine when the opportunity arises!
✨Tip Number 3
Show off your passion for robotics! When you get the chance to chat with potential employers or during interviews, let your enthusiasm for automation and technology come through. We love seeing candidates who are genuinely excited about what they do!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for talented individuals who can grow with us at HighRes. Let’s make an impact together!
We think you need these skills to ace Associate Robotic Automation Engineer in Trafford Park
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Associate Robotic Automation Engineer role. Highlight your technical skills, especially in robotics and software development, and any relevant customer-facing experience. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your genuine passion for automation and robotics technology. Share specific examples of how you've helped clients succeed in the past, as this aligns perfectly with our customer-first approach.
Showcase Your Communication Skills:Since exceptional communication is key in this role, make sure your application reflects that. Use clear and concise language, and don’t shy away from demonstrating your ability to translate technical concepts into layman's terms. We love candidates who can connect with diverse audiences!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team at HighRes!
How to prepare for a job interview at HighRes
✨Know Your Tech
Brush up on your knowledge of robotic systems and laboratory automation technologies. Be ready to discuss specific examples of how you've configured or deployed similar solutions in the past. This will show your technical expertise and genuine passion for the field.
✨Customer-Centric Mindset
Prepare to demonstrate your understanding of customer service in a technical role. Think of instances where you’ve gone above and beyond for a client, and be ready to explain how you can build trusted relationships with clients while anticipating their needs.
✨Communicate Clearly
Practice translating complex technical concepts into simple language. During the interview, focus on how you would explain robotic systems to someone without a technical background. This skill is crucial for success in this role, as you'll need to communicate effectively with diverse audiences.
✨Show Your Problem-Solving Skills
Be prepared to discuss specific challenges you've faced in previous roles and how you resolved them. Highlight your troubleshooting skills and your ability to adapt to changing situations, as these are key qualities that HighRes values in their team members.
