At a Glance
- Tasks: Support customers with onsite robotics systems and troubleshoot software and hardware issues.
- Company: Join HighRes Biosolutions, a leader in lab automation solutions.
- Benefits: Competitive salary, professional development, and opportunities for travel.
- Other info: Dynamic role with excellent growth potential and a focus on continuous learning.
- Why this job: Make a real impact in life sciences and robotics while building strong customer relationships.
- Qualifications: Bachelor's degree in a technical field and 4+ years in lab automation or robotics.
The predicted salary is between 37800 - 46200 £ per year.
Our Company
High Res Biosolutions is the leading global provider of laboratory automation solutions.
Our products and people empower scientists with comprehensive, automated laboratory workflows, thereby creating data factories that connect instrumentation with informatics worldwide.
Our Company
High Res Biosolutions is the leading global provider of laboratory automation solutions.
Our products and people empower scientists with comprehensive, automated laboratory workflows, thereby creating data factories that connect instrumentation with informatics worldwide.
Position-specific details
We are seeking a remote Automation Support Engineer II located within the Stevenage area.
The ideal candidate will serve as the primary point of contact for our customers' onsite robotics systems, focusing on case management for both software and hardware.
The expectation is that you are a fast-learning and curious individual who loves troubleshooting and provides excellent customer service.
You should be able to work independently and cross-functionally, switching between discussions with our internal teams & your customer.
The ideal candidate will be able to grow with the company and develop their skills over time.
This is an exciting opportunity to have a real impact, supporting our customers in operating their automation platforms.
You will collaborate with multiple teams to develop solutions for your customers' diverse issues.
You'll be the face of High Res for your assigned customer base.
Having a polished and professional communication style is essential!
This is a fantastic opportunity for someone passionate about the intersection of life sciences and robotics.
Work will be performed on the customer site daily.
Travel is required for training internationally or domestically.
Current driver's License, Passport, and personal transportation are preferred.
What you will be doing
- You will be trained to help you become capable and confident in performing the following:
- Improve customers' daily experience with our platforms that contribute to human health discoveries
- Build strong customer relationships through proactive communication, technical acumen, and the ability to communicate effectively with diverse technical and nontechnical audiences.
- Manage the customers onsite, their systems and upcoming deployments.
- Meet targets for response time and quality to ensure customer satisfaction.
- Collaborate with cross-functional teams to drive forward customer resolutions through ownership from initial diagnosis to completion.
- Collaborate with Field Service Engineers for troubleshooting, upgrades, device issues, and more.
- Debug and deploy code for integrating laboratory automation devices.
- Troubleshoot networking issues with TCP/IP and serial communications.
- Configure relational databases for laboratory scheduling software.
- Interface with and train customers remotely or onsite.
- Deploy laboratory automation solutions while working with various teams to troubleshoot field issues.
- Perform system upgrades, software updates, and configuration changes, while validating functionality and minimizing operational impact.
- Contribute to documentation and continuous improvement of our processes.
Qualifications
- Required
- Bachelor's degree in a technical field, (Computer science, Robotic Engineering or related fields)
- A passion for driving customer success and experience in customer service
- ASE 2 should have 4+ years’ experience in lab automation, robotics, or software experience
- Basic proficiency in C#, Python, or other Object-Oriented Languages
- Strong software troubleshooting abilities and the capacity to partner effectively with the broader software team
- Problem-solving mindset with attention to detail
- Organization and time management skills
- Experience documenting software or hardware issues and tracking to resolution
- Professional demeanor and ability to represent the company with clients
- Adaptability to fluctuating workloads and evolving customer expectations
- Exceptional written and oral communication skills to a variety of audiences
- A love for continuous learning
- Self-motivated with the ability to work independently and as part of a team
- Preferred
- Understanding of or experience with robotic arms and laboratory automation software
- System deployment engineering, or bio/pharmaceutical labs experience
- Ability to write tools and scripts to automate repetitive tasks
- Experience recording logs and information on software bugs
- Familiarity with networking (TCP/IP), or Serial Communications
- Basic mechanical and electrical troubleshooting skills.
- #J-18808-Ljbffr
On-site Automation Support Engineer (UK- Stevenage or Cambridge) in Stretford employer: HighRes
HighRes Biosolutions is an exceptional employer, offering a dynamic work environment where innovation meets collaboration. As an On-site Automation Support Engineer in the vibrant areas of Stevenage or Cambridge, you will not only enhance your technical skills but also build meaningful relationships with customers, contributing to advancements in life sciences and robotics. With a strong emphasis on employee growth, continuous learning, and a supportive culture, HighRes empowers its team members to thrive while making a real impact in the field of laboratory automation.
StudySmarter Expert Advice🤫
We think this is how you could land On-site Automation Support Engineer (UK- Stevenage or Cambridge) in Stretford
✨Get Involved in Local Automation Meetups
We can’t stress this enough – getting your face out there in the automation and control systems community can really set you apart. Look for local meetups or workshops where you can chat with industry professionals, learn about what’s trending, and even discover hidden job gems. Who knows, you might meet someone from a company like HighRes!
✨Show Off Your Projects
Make sure you have a portfolio of your work ready to roll. Whether it’s academic projects, internships or personal experiments, showcase how you’ve tackled automation challenges. When you apply for the On-site Automation Support Engineer (UK- Stevenage or Cambridge) position at HighRes, linking your portfolio gives your application that extra oomph and demonstrates your practical knowledge.
✨Leverage Your Uni Career Services
If you’re fresh out of uni, don’t forget about your career services! Many universities have established connections with companies in the automation field. They may know when HighRes is looking for fresh talent or even have internships that lead to full-time positions. So, hit them up!
✨Keep an Eye on Industry Certifications
While hunting for roles, consider getting certified in relevant automation technologies. It shows dedication and gives you a leg up in the job market. Plus, many organisations offer job boards or networking events to certified professionals. This might just lead you to that coveted On-site Automation Support Engineer (UK- Stevenage or Cambridge) role at HighRes!
We think you need these skills to ace On-site Automation Support Engineer (UK- Stevenage or Cambridge) in Stretford
Some tips for your application 🫡
Show Off Your Technical Skills:When applying for an automation-control-systems role, it’s crucial to highlight your technical skills. Whether it's your proficiency in programming languages like Python or understanding control systems, make sure your CV showcases these prominently. Don't forget to mention any specific software or tools you're experienced with – that’s music to the ears of hiring managers!
Tailor Your Projects to Automation:If you've worked on any relevant projects, especially those involving automation or control systems, make them stand out in your CV. Use a dedicated section to highlight these projects, explaining your role and the impact of your contributions. This could be the difference between getting noticed and getting overlooked!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine, so tell us why you’re passionate about automation-control-systems! Discuss specific experiences that sparked your interest in this field. Maybe it's a university project or a previous job that truly got you hooked. We love seeing that spark! Make sure to reference how you can contribute to HighRes and its goals.
Quantify Your Achievements:In the world of automation, results matter. When listing your experiences, quantify your achievements wherever possible. Did you improve system efficiency by a percentage? Did you reduce downtime? Putting numbers to your successes not only demonstrates your impact but also lets us see the tangible outcomes of your efforts. It makes your application pop!
How to prepare for a job interview at HighRes
✨Master Your Technical Knowledge
In the automation control systems field, you need to brush up on your technical know-how. Be prepared to talk about specific control systems you’ve worked with, such as PLCs or SCADA systems, and expect technical questions or even hands-on problem-solving scenarios during the interview.
✨Showcase Your Projects
Whether it's freelance projects or your academic work, come ready to showcase your portfolio of automation projects. Bring along any diagrams, code samples, or automation solutions you’ve implemented—these can really set you apart and demonstrate your applied skills to HighRes.
✨Understand Industry Trends
Stay updated on the latest trends in automation technologies and methodologies, like Industry 4.0 or IIoT. We'll want to discuss how these concepts may affect the role and future projects at HighRes, so showing that you're knowledgeable about current and emerging technologies can give you an edge.
✨Commit to Continuous Learning
As this is a full-time role, it's essential to express your eagerness for continuous improvement and learning. Share how you plan to enhance your skills and keep pace with the evolution of automation in the workforce – companies love candidates who are committed to growth and adaptability.
