Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our team as a Service Administrator, handling customer service and repairs administration.
- Company: We're a friendly organization based in Alton, focused on excellent customer service.
- Benefits: Enjoy a Monday to Friday schedule, 25 days annual leave, free parking, and a supportive team.
- Why this job: This role offers a dynamic environment with opportunities for growth and teamwork.
- Qualifications: Confident communication skills, proficiency in Word/Excel, and attention to detail are essential.
- Other info: Training provided on our in-house system; ideal for those with customer service experience.
The predicted salary is between 28800 - 43200 £ per year.
An excellent opportunity for a strong, self-motivated Customer Administrator that is looking to join a friendly and enthusiastic team of administrators reporting to the Customer Service Manager, at their offices in Alton. The key function will be administration and customer service associated with the repairs and service department in the organisation. Benefits and Package: * Monday to Friday (08:00 – 16:00) * 30 Minute Lunch Break * 25 Days Annual Leave * Free Parking * Auto Enrolment Pension * Friendly and Supportive Team * Modern Offices Main Customer Administrator Responsibilities: * Transferring stock on the in-house system * Producing quotations * Liaising with customers via email and over the telephone regarding repair and service orders and queries * Tracking orders and other paperwork and dealing with customer enquiries regarding progress of orders or repairs * Processing approvals on orders by raising pro forma invoices and issuing relevant spares material requirements * Creating invoices, delivery notes and releasing orders on the in-house system and logging releases onto a spreadsheet * Setting up new customers with on-line tracking details and providing company background and capabilities with follow up customer service calls Experience required for the Customers Administrator: * Candidates must have a confident and professional telephone manner, have good written and verbal communication skills and be numerate. * Competent user of Word, Excel and Outlook * Experience of using a database or CRM system * Attention to detail and good numerical skills are essential * Sales order processing and quoting experience desirable * Experience working of repairs/warranty or service administration advantageous. * Ideal role for a person with strong sales administration or customer service administration experience. * Training will be given on the in-house system. This role is busy and varied and would suit a team player who has a flexible approach to working in a small team. Thank you for your application however due to the high volume of candidates applying, if you have not heard back from us within 5 days please assume that you have not been successful on this occasion
Service Administrator employer: HighPoint
Contact Detail:
HighPoint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator
✨Tip Number 1
Familiarize yourself with common customer service scenarios and how to handle them effectively. This will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Brush up on your knowledge of CRM systems and databases, as these are crucial for the role. Being able to discuss your experience or understanding of these tools can set you apart from other candidates.
✨Tip Number 3
Practice your telephone communication skills. Since a confident and professional phone manner is essential, consider role-playing with a friend to refine your approach.
✨Tip Number 4
Research StudySmarter and its services thoroughly. Understanding our company culture and values will allow you to align your answers with what we’re looking for in a candidate.
We think you need these skills to ace Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Emphasize your skills in using Word, Excel, and any CRM systems you've worked with.
Craft a Strong Cover Letter: Write a cover letter that showcases your confident telephone manner and communication skills. Mention specific experiences that demonstrate your attention to detail and ability to handle customer inquiries.
Highlight Relevant Experience: In your application, focus on any previous roles that involved sales order processing or service administration. If you have experience with repairs or warranty processes, be sure to include that as well.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at HighPoint
✨Show Your Customer Service Skills
Since the role involves a lot of customer interaction, be prepared to discuss your previous experiences in customer service. Highlight specific situations where you successfully resolved issues or provided excellent support.
✨Demonstrate Your Technical Proficiency
Make sure to mention your experience with Word, Excel, and any CRM systems you've used. You might be asked to provide examples of how you've utilized these tools in past roles, so have some scenarios ready.
✨Emphasize Attention to Detail
This position requires a keen eye for detail, especially when processing orders and creating invoices. Be ready to share examples of how your attention to detail has positively impacted your work in previous roles.
✨Prepare Questions About the Team and Culture
Since the job is in a friendly and supportive team environment, prepare thoughtful questions about the team dynamics and company culture. This shows your interest in fitting into their work environment.
