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- Tasks: Join our operations team to manage client relationships and ensure top-notch service delivery.
- Company: Be part of a thriving business at Farnborough Airport, serving private and commercial jet owners.
- Benefits: Enjoy a 4 on 4 off shift pattern, subsidised gym membership, life insurance, and competitive overtime rates.
- Why this job: This role offers a dynamic environment with opportunities for growth and strong customer interaction.
- Qualifications: Strong admin skills, confident communication, attention to detail, and a proactive attitude are essential.
- Other info: Experience in aviation and workforce planning is a plus, but not mandatory.
The predicted salary is between 36000 - 60000 £ per year.
A great opportunity to join a thriving business on Farnborough Airport providing services to owners of private and commercial jets. The operations team are the hub of the business. We are looking for an individual with strong administration skills who thrives in an environment with high levels of customer service.
- 4 on 4 off Shift Pattern – Excellent work life balance and wellbeing
- Subsidised Gym Membership
- Life Insurance
- Extremely competitive overtime rate
Operations Controllers are responsible for:
- Liaising with clients and agreeing scope of works.
- Preparing complex quotes which requires attention to detail and an aptitude for working with different systems.
- Following up outstanding quotes/requests daily.
- Maintaining contact with the client throughout service delivery.
- Scheduling and re-scheduling workforce requirements on a daily basis across 5 locations including Farnborough Airport.
- Developing strong relationships with new and existing customers through efficient delivery of high level of services.
Operations Controller experience and attributes:
- Strong administration skills (quoting/pricing/sales admin) (essential)
- Confident communication and decision making skills (essential)
- Solid attention to detail (essential)
- Proactive attitude and ability to think on your feet (essential)
- Experience in a workforce planning/scheduling role (beneficial)
- Experience working within aviation with an understanding of operations, workforce planning and flight schedules (beneficial not essential)
- The ability to work on a shift pattern (4 on/4 off) (essential)
- The ability to work under pressure in a time critical and changing environment (essential)
- Highly proficient in using Word, Excel, Outlook (essential)
Thank you for your application; however, due to the high volume of candidates applying, if you have not heard back from us within 5 days please assume that you have not been successful on this occasion.
Contact Detail:
HighPoint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Controller
✨Tip Number 1
Familiarise yourself with the aviation industry, especially regarding operations and workforce planning. Understanding the nuances of flight schedules and customer service in this sector will give you an edge during discussions.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios where you liaise with clients. This will help you become more confident in discussing complex quotes and managing client expectations effectively.
✨Tip Number 3
Get comfortable with scheduling software or tools that are commonly used in workforce planning. Being able to demonstrate your proficiency in these systems can set you apart from other candidates.
✨Tip Number 4
Showcase your attention to detail by preparing a mock quote or schedule based on hypothetical scenarios. This practical demonstration can highlight your skills and proactive attitude during any interviews.
We think you need these skills to ace Operations Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your strong administration skills and any relevant experience in workforce planning or scheduling. Use specific examples that demonstrate your attention to detail and ability to work under pressure.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Operations Controller role and how your skills align with the job requirements. Mention your proactive attitude and confident communication skills, as these are essential for the position.
Showcase Relevant Experience: If you have experience in aviation or customer service, be sure to include this in your application. Highlight any roles where you liaised with clients or managed complex tasks, as this will demonstrate your suitability for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. Attention to detail is crucial for this role, so ensure your application reflects that quality. A polished application can make a significant difference.
How to prepare for a job interview at HighPoint
✨Showcase Your Administration Skills
As an Operations Controller, strong administration skills are essential. Be prepared to discuss your experience with quoting, pricing, and sales admin. Bring examples of how you've successfully managed these tasks in previous roles.
✨Demonstrate Your Communication Skills
Confident communication is key in this role. Practice articulating your thoughts clearly and concisely. Think about scenarios where you effectively liaised with clients or resolved issues through strong communication.
✨Highlight Your Attention to Detail
Attention to detail is crucial for preparing complex quotes and maintaining client relationships. Be ready to share specific instances where your meticulous nature led to successful outcomes or prevented errors.
✨Prepare for Pressure Situations
This role requires working under pressure in a fast-paced environment. Prepare examples of how you've thrived in similar situations, showcasing your proactive attitude and ability to think on your feet.
