At a Glance
- Tasks: Join a friendly team to manage customer service and administration for repairs.
- Company: Supportive organisation with a modern office environment.
- Benefits: Enjoy 25 days annual leave, free parking, and a pension scheme.
- Other info: Training provided; ideal for someone with a flexible approach.
- Why this job: Perfect for those who thrive in a busy, varied role with a focus on teamwork.
- Qualifications: Strong communication skills and experience with Word, Excel, and databases.
9 Month Fixed Term Contract – Maternity Cover. Start July/August 2026. An excellent opportunity for a strong, self-motivated administrator that is looking to join a friendly and enthusiastic team of administrators reporting to the Service Manager. The key function will be administration and customer service associated with the repairs and service department in the organisation.
Service Administrator Benefits and Package:
- Monday to Friday (08:00 – 16:00)
- 30 Minute Lunch Break
- 25 Days Annual Leave Pro Rata
- Free Parking
- Auto Enrolment Pension
- Friendly and Supportive Team
- Modern Offices
Main Service Administrator Responsibilities:
- Transferring stock on the in-house system
- Producing quotations using data on Excel Spreadsheets and Access Database.
- Liaising with customers via email and over the telephone regarding repair and service orders and queries
- Tracking orders and other paperwork and dealing with customer enquiries regarding progress of orders or repairs
- Processing approvals on orders by raising pro forma invoices and issuing relevant spares material requirements
- Creating invoices, delivery notes and releasing orders on the in-house system and logging releases onto a spreadsheet
- Setting up new customers with on-line tracking details and providing company background and capabilities with follow up customer service calls
Experience required for the Service Administrator:
- Candidates must have a confident and professional telephone manner, have good written and verbal communication skills and be numerate.
- Competent user of Word, Excel and Outlook
- Experience of using a database or CRM system
- Attention to detail and good numerical skills are essential
- Sales order processing and quoting experience desirable
- Experience working of repairs/warranty or service administration advantageous.
- Ideal role for a person with strong sales administration or customer service administration experience.
Training will be given on the in-house system. This role is busy and varied and would suit a team player who has a flexible approach to working in a small team.
Service Administrator in Alton employer: HighPoint
Join a dynamic and supportive team as a Service Administrator, where your contributions will be valued in a modern office environment. With a focus on employee well-being, we offer a generous benefits package including 25 days of annual leave, free parking, and a friendly atmosphere that fosters professional growth. This role not only provides the opportunity to enhance your administrative skills but also allows you to make a meaningful impact within our service department.
