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- Tasks: Join a collaborative team to process orders and support customer service activities.
- Company: Forward-thinking medical supply company focused on sustainability.
- Benefits: Monday to Friday hours, free parking, and a contributory pension scheme.
- Other info: Ideal for those seeking a supportive work environment with growth opportunities.
- Why this job: Make a difference in customer service while supporting international conservation projects.
- Qualifications: Excellent communication skills and a proactive approach; driving licence required.
Great opportunity to join a team of long serving employees where there is a strong culture of collaboration and teamwork. Our client is a forward-thinking medical supply company that continues to grow. The company is focused on sustainability and supports several international conservation projects. They are looking for a customer service administrator to work in a small team to process all orders received and work alongside the operations manager to support broader customer service activity. Candidates must have a driving licence with their own transport due to location.
Customer Service Administrator Benefits and Package:
- Monday to Friday (09:00 – 17:00)
- Free Parking
- Contributory pension scheme
Customer Services Administrator Responsibilities:
- Process all orders received via the e-commerce system and direct emails.
- Deal with customer enquiries by telephone and email e.g. order queries such as late orders, stock availability, pricing, customer complaints and special order requests.
- Ensure customer PO’s are recorded on orders, create despatch notes.
- Support field-based sales executives with occasional queries.
The ideal Customer Service Administrator will:
- Have an excellent telephone manner and be very customer-focused.
- Show initiative and a proactive approach to teamwork.
- Possess good computer skills and the capacity to learn new systems and processes, including basic MS Word and Excel.
- Have good written communication skills essential for sending emails to customers.
- Have some customer service experience or office experience desirable.
- Hold a GCSE pass grade or equivalent in English & Maths.
- Must have their own transport because the offices are located in a rural location.
Thank you for your application; however, due to the high volume of candidates applying, if you have not heard back from us within 5 days, please assume that you have not been successful on this occasion.
Customer Service Administrator in Alton employer: HighPoint
Contact Detail:
HighPoint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator in Alton
✨Tip Number 1
Get to know the company culture before your interview. Since they value collaboration and teamwork, think of examples from your past experiences where you worked well in a team. This will show them you're a great fit!
✨Tip Number 2
Brush up on your customer service skills! Be ready to discuss how you've handled customer enquiries or complaints in the past. They want someone who can communicate effectively, so practice your phone manner and email etiquette.
✨Tip Number 3
Don’t forget to highlight your initiative! The role requires a proactive approach, so think of times when you took charge of a situation or improved a process. This will help you stand out as a candidate who can contribute positively to their team.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining their team. Good luck!
We think you need these skills to ace Customer Service Administrator in Alton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant computer skills, as these are key for the Customer Service Administrator role.
Craft a Compelling Cover Letter: Use your cover letter to showcase your personality and enthusiasm for the role. Mention why you’re excited about working with a forward-thinking company that values sustainability and teamwork.
Show Off Your Communication Skills: Since good written communication is essential, ensure your application is free from typos and clearly structured. This will demonstrate your attention to detail and professionalism right from the start.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people and shows your commitment to joining our team!
How to prepare for a job interview at HighPoint
✨Know the Company
Before your interview, take some time to research the medical supply company. Understand their focus on sustainability and the conservation projects they support. This will not only show your interest but also help you align your answers with their values.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your excellent telephone manner and customer-focused approach. Think of specific situations where you dealt with customer enquiries or complaints effectively, as this will demonstrate your suitability for the role.
✨Be Ready for Technical Questions
Since the role involves processing orders through an e-commerce system, brush up on your computer skills. Be prepared to discuss your experience with MS Word and Excel, and maybe even practice using similar systems if you can. This will show that you're proactive and ready to learn.
✨Demonstrate Team Spirit
Given the strong culture of collaboration in the team, think about how you can illustrate your ability to work well with others. Share examples of how you've contributed to a team environment in the past, and express your enthusiasm for being part of a small, supportive team.