Weekend Receptionist Damfield Gardens

Hours: 6 hours per week (alternative Saturdays and Sundays 10am to 4pm)

We are looking for a friendly, reliable, and approachable Weekend Receptionist to join our care home team. The role involves welcoming residents, visitors, and families, answering the telephone, managing the front door and dealing with general enquiries. You will also carry out basic computer and administrative tasks, filing, and provide support to the team with any other reasonable duties as required. The ideal candidate will be organised, professional and confident, with a warm and welcoming manner and a genuine desire to provide excellent service to our residents, families, and visitors.

Key Responsibilities

• 1. To respond to customer enquiries in a friendly and effective manner, making sure electronic records are maintained.
• 2. To show visitors around the care home in absence of the Manager.
• 3. Maintain accurate and complete records for residents and staff members confidentially in line with the company’s policies and procedures.
• 4. Purchasing supplies (e.g food, stationery and medication) for the Care Home.
• 5. Dealing with telephone calls effectively from Doctors, Social Workers, Residents Family members and Professionals.
• 6. Report any maintenance issues to the Home Manger accordingly
• 7. Communicating with residents in a friendly and appropriate manner.
• 8. Liaising with Head Office Staff accordingly.
• 9. Process receipts of monies against residents accounts
• 10. Maintain petty cash records
• 11. Arrange, calculate and maintain stock takes and costs
• 12. Provide administration support to the Home Manager and any other duties required

Job context

The role requires effective communication and interpersonal skills. The ability to develop good relationships with prospective customers, employees, suppliers and professionals, the ability to work as part of the team is vital.

To ensure The Care Homes high standards are maintained and that each team member treats residents in the way that they would expect to be treated themselves.

Key measures

• Mandatory training up to date
• Supervision meeting with Home Manager every 2 months
• Results and feedback from Home inspections and audit reports (internal and external).
• Person specification
• Good numeric and literacy skills
• Knowledge/Experience of MS Word, MS Excel and MS Outlook
• Good communication skills
• Professional telephone manner
• Practical and organised
• Team player
• Reliable and punctual
• Genuine interest in working with a caring environment