Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the ICT Service Desk, ensuring operational excellence and customer satisfaction.
- Company: Join a dynamic organization focused on building ICT resilience and capability.
- Benefits: Enjoy a competitive salary, generous leave, pension, and employee assistance programs.
- Why this job: This role offers growth opportunities and the chance to develop a supportive team culture.
- Qualifications: Experience in ICT service desk support and strong communication skills are essential.
- Other info: This is a maternity cover position lasting until April 30, 2026.
The predicted salary is between 30742 - 33904 £ per year.
Maternity Cover – fixed term until 30/04/2026
Salary – £30,742 – 33,904 plus on call allowance
Are you an experienced ICT service desk support looking for a new challenge in a supervisory position? Are you an excellent communicator and able to build strong working relationships with colleagues at all levels?
You’ll manage and lead the ICT Service Desk to ensure that all operational requirements are delivered whilst meeting and exceeding customer expectations. You will help to build ICT resilience and organisational capability by coaching and developing your team members.
Managing service commitments and reporting information to teams across the organisation, you will need excellent communication and organisational skills.
This is a fixed term post, maternity cover with an occupancy end date of 30th April 2026.
In return, we offer a great benefits package, including good salary and allowances, good development opportunities, generous annual leave entitlement, a company pension and an employee assistance programme.
Closing date for applications is midnight Monday 17th March 2025.
All salaries are subject to review through the Company's evaluation process.
ICT Service Desk Supervisor (Maternity Cover) employer: Highlands and Islands Airports Limited
Contact Detail:
Highlands and Islands Airports Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Service Desk Supervisor (Maternity Cover)
✨Tip Number 1
Make sure to highlight your experience in managing ICT service desks. Use specific examples of how you've led teams and improved service delivery in previous roles.
✨Tip Number 2
Demonstrate your communication skills by preparing to discuss how you've built strong relationships with colleagues and stakeholders. Think of instances where your communication made a significant impact.
✨Tip Number 3
Be ready to talk about your coaching and development strategies for team members. Share any successful initiatives you've implemented to enhance team performance and resilience.
✨Tip Number 4
Familiarize yourself with the operational requirements of an ICT service desk. Research common challenges and solutions in the industry to show your proactive approach during discussions.
We think you need these skills to ace ICT Service Desk Supervisor (Maternity Cover)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in ICT service desk support and any supervisory roles you've held. Use specific examples that demonstrate your communication skills and ability to build relationships.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and explain why you are a good fit. Mention your leadership style and how you plan to develop your team members while meeting customer expectations.
Highlight Relevant Skills: Emphasize your organizational skills and any experience you have with managing service commitments. Provide examples of how you've successfully reported information to teams in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Highlands and Islands Airports Limited
✨Showcase Your Leadership Skills
As a potential ICT Service Desk Supervisor, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully managed teams in the past, focusing on your coaching and development strategies.
✨Emphasize Communication Proficiency
Since excellent communication is key for this role, be ready to discuss how you build strong relationships with colleagues at all levels. Share specific instances where your communication skills led to successful outcomes.
✨Highlight Problem-Solving Experience
Prepare to talk about your experience in managing service commitments and resolving issues. Discuss how you've handled challenging situations in previous roles and the impact of your solutions on customer satisfaction.
✨Understand the Company Culture
Research the company’s values and culture before the interview. Be prepared to explain how your personal values align with theirs and how you can contribute to building ICT resilience and organizational capability.
