At a Glance
- Tasks: Coordinate customer orders and ensure timely delivery while collaborating with various teams.
- Company: Join Highland Spring, a leader in sustainable natural source water.
- Benefits: Full-time role with competitive hours and a supportive team environment.
- Other info: Flexible working hours and opportunities for personal growth.
- Why this job: Be part of a purpose-driven company that values teamwork and quality.
- Qualifications: Strong organisational skills and experience in logistics or customer service.
The predicted salary is between 30000 - 40000 € per year.
At Highland Spring, everything we do starts at source — in the Ochil Hills, where our water is naturally filtered through protected land over time. From our Blackford site, we supply natural source water to customers across the UK and internationally, with a strong focus on quality, sustainability, and delivering the best possible service to our customers.
As a Customer Logistics Scheduler, you will play a key role in ensuring our products reach customers on time and in full, working closely with hauliers, 3PL partners, and internal teams. You will support the delivery of a high‑quality customer service experience, helping us achieve our On Time In Full (OTIF) targets while maintaining strong relationships across our supply chain, including export operations.
What can you expect:
- Monitor and ensure all customer orders are allocated and staged accurately to meet delivery schedules
- Plan and coordinate order dispatch from 3PL warehouses, including export orders
- Communicate effectively with hauliers and warehouse partners
- Ensure haulier costs are applied correctly across all transactions
- Work closely with Customer Supply Chain Coordinators on a daily basis
- Process orders accurately through EDI systems
- Manage export booking collections and order dispatches
About you:
- Strong organisational and problem‑solving skills
- Able to manage multiple tasks in a fast‑paced environment
- A team player who collaborates well with others
- Flexible and adaptable approach
- Experience in a customer service, logistics, or supply chain role
- Experience working with export shipments or international logistics is desirable
- FMCG or haulier experience is desirable but not essential
- Strong IT skills, including Microsoft Office
- High attention to detail and accuracy
- Good communication skills and the ability to build relationships
At Highland Spring, our values are at the heart of everything we do. We’re a team – we work together, support one another, and celebrate our successes. We’re proud – of our brand and the quality of our products. We care – about our people, our customers, and the environment. If you share our passion and want to be part of a purpose‑driven business that truly lives its values, we’d love to hear from you.
This role is full‑time, working on a 37.5 hours per week, Monday to Friday either 08:00‑16:00 or 09:00‑17:00. If you could be our next Customer Logistics Scheduler, please apply today.
Customer Logistics Scheduler employer: Highland Spring Group
Highland Spring is an exceptional employer that prioritises teamwork, quality, and sustainability in a vibrant work environment located in the picturesque Ochil Hills. As a Customer Logistics Scheduler, you will benefit from a supportive culture that values collaboration and celebrates successes, while also enjoying opportunities for personal and professional growth within a purpose-driven business. With a strong commitment to employee well-being and a focus on delivering outstanding customer service, Highland Spring offers a rewarding career path for those passionate about making a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Logistics Scheduler
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and supply chain industry, especially those who work at Highland Spring. A friendly chat can open doors and give you insights that might just help you land that Customer Logistics Scheduler role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of FMCG and logistics. Be ready to discuss how your organisational skills and problem-solving abilities can help Highland Spring achieve its On Time In Full targets. Show them you’re the perfect fit!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you’re genuinely interested and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on being part of the Highland Spring team. Let’s get you that job!
We think you need these skills to ace Customer Logistics Scheduler
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your organisational and problem-solving skills, as well as any relevant logistics or customer service experience. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your values align with ours at Highland Spring. Show us that you care about quality and customer service just as much as we do.
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate attention to detail, so make sure there are no typos or errors. A well-structured application shows us you’re organised and professional!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your details!
How to prepare for a job interview at Highland Spring Group
✨Know Your Logistics Basics
Brush up on your logistics and supply chain knowledge before the interview. Understand key terms like OTIF (On Time In Full) and how they relate to customer satisfaction. This will show that you’re not just interested in the role, but that you also understand its importance.
✨Showcase Your Organisational Skills
Prepare examples of how you've successfully managed multiple tasks in a fast-paced environment. Think about specific situations where your organisational skills made a difference, especially in logistics or customer service roles. This will help demonstrate your fit for the Customer Logistics Scheduler position.
✨Communicate Effectively
Practice clear and concise communication. Since the role involves liaising with hauliers and warehouse partners, be ready to discuss how you’ve effectively communicated in past roles. You might even want to prepare a few questions to ask about their communication processes.
✨Emphasise Teamwork and Adaptability
Highland Spring values teamwork, so be prepared to talk about your experiences working collaboratively. Share examples of how you’ve adapted to changes in a team setting, especially in logistics or customer service. This will highlight your ability to fit into their company culture.
