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- Tasks: Support the Shop Manager and deliver exceptional customer service in a vibrant retail environment.
- Company: Join Highland Hospice, a supportive team dedicated to making a difference in local communities.
- Benefits: Enjoy 35 days holiday, flexible working, health benefits, and a 10% discount in all charity shops.
- Why this job: Develop your retail skills while contributing to a meaningful cause in a fun, fast-paced setting.
- Qualifications: Previous retail experience and a passion for teamwork and customer service.
- Other info: Great career growth opportunities in a diverse and inclusive workplace.
The predicted salary is between 20000 - 30000 £ per year.
Hours: 30 hours / week (part-time)
Salary: £25,560 per annum, pro-rata (£13.07 per hour)
Holiday: 35 days per annum (including public holidays) pro-rata
Sponsorship: Not applicable for this vacancy
Closing date: 31st October 2025
Interview date: week commencing 10 November
A DAY IN THE LIFE OF A Shop Assistant
Highland Hospice is seeking a part-time Shop Assistant to join our new shop on Academy Street, Inverness. We’re looking for individuals with previous retail experience, preferably in a fast-paced setting, to become part of our supportive and enthusiastic team. This is a great opportunity to develop your retail skills while making a meaningful contribution to the Hospice’s mission of supporting local communities.
What you\’ll be doing…
Reporting to the Shop Manager, you can expect your working day to include the following:
- As a Shop Assistant, you will support the Shop Manager in the day-to-day running of the shop, contributing to its smooth operation and helping to maximise trading potential.
- You will work closely with volunteers to ensure exceptional customer service is delivered at all times.
- Together with the volunteer team, you will assist in sorting, steaming, and pricing donated items, ensuring a consistent flow of stock to the shop floor.
- You will help maintain an attractive and well-organised retail environment through effective merchandising, display, and window dressing.
WHAT WE NEED FROM YOU
We hire mostly on personality & potential but here are a few of our requirements…
To succeed in the role of Shop Assistant you will need the following qualities and skills:
- Be a people person who loves exceptional service!
- Take great pride in what you do.
- Love working as part of a team.
- Enjoys being busy and working within a fast paced environment.
WHAT WE OFFER
At Highland Hospice we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, innovation, and individuality is one of the reasons we are a first-choice health employer in the Highlands! We are passionate about our services and always on the lookout for new talent to join us on our journey.
You will have access to a benefits package we believe truly works for our people and enhances our overall culture…
- 10% discount throughout all of our 15 Charity Shops.
- Access to a wide range of health benefits and services via HSF flexible schemes which can reimburse you up to 100% for a wide range of health care costs.
- Free access to our employee assistance program that provides you with counselling services, financial advice, mental health support and more to help overcome any personal or workplace challenges.
- Generous holiday entitlement with a buy more or sell some option
- Flexible working arrangements
- Pension with addition contribution matching and Death in Service Benefit
Plus access to many more schemes and enhanced benefits.
This post is not subject to a Disclosure/PVG check.
Informal enquiries can be made to Carol Ross, Shop Manager, on 01463 418661 or email c.ross@highlandhospice.org.uk
EQUAL OPPORTUNITIES
Highland Hospice is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We accept and celebrate our team for who they are and welcome people of all races, disabilities, sex, gender identities and reassignment, sexual orientation, ages, pregnancy and maternity, religion or belief and marriage and civil partnerships. We keep our recruitment process simple and consider applicants on their abilities alone to ensure a fair interview process. If at any point throughout our process you require reasonable adjustments, please contact Recruitment@highlandhospice.org.uk
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Shop Assistant 30 hours (Academy Street) employer: Highland Hospice
Contact Detail:
Highland Hospice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Assistant 30 hours (Academy Street)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Highland Hospice. Understand their mission and values, and think about how your personality and experience align with them. This will help you stand out as someone who genuinely cares about the role.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to retail and customer service. Think about specific examples from your past experiences that showcase your skills and how you’ve handled busy environments or worked in teams.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you’re dressed smartly and appropriately. A neat appearance shows that you take the opportunity seriously and are ready to represent the shop well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Shop Assistant 30 hours (Academy Street)
Some tips for your application 🫡
Show Your Personality: We want to see the real you! When writing your application, let your personality shine through. Highlight your passion for customer service and teamwork, as these are key qualities we’re looking for.
Tailor Your Application: Make sure to customise your application to fit the Shop Assistant role. Mention any previous retail experience and how it relates to the fast-paced environment we thrive in at Highland Hospice.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly. Plus, you’ll find all the details you need about the role there too.
How to prepare for a job interview at Highland Hospice
✨Know the Shop Inside Out
Before your interview, take some time to research Highland Hospice and their mission. Familiarise yourself with their values and the role of a Shop Assistant. This will show your genuine interest and help you connect your experience to what they’re looking for.
✨Show Off Your People Skills
As a Shop Assistant, exceptional customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlighting your ability to work well in a team and handle busy situations will make you stand out.
✨Dress the Part
Even though it’s a retail position, first impressions matter! Dress smartly and appropriately for the interview. This shows that you take the opportunity seriously and are ready to represent the shop well.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. This could be about the team dynamics, training opportunities, or how success is measured in the role. It demonstrates your enthusiasm and helps you gauge if the shop is the right fit for you.