At a Glance
- Tasks: Manage daily shop operations and lead a team of volunteers to maximise trading potential.
- Company: Join Highland Hospice, a people-first charity with a vibrant culture.
- Benefits: Enjoy 35 days holiday, health benefits, flexible working, and discounts across our shops.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a difference in your community while developing your leadership skills.
- Qualifications: A passion for customer service and teamwork, with a creative flair.
The predicted salary is between 28988 - 28988 € per year.
Hours: 37.5 hours / week (full-time)
Salary: £28,988 per annum
Holiday: 35 days per annum (including public holidays)
Sponsorship: Not applicable for this vacancy
Closing date: Sunday 31 May 2026
A DAY IN THE LIFE OF A Charity Shop Manager
What you'll be doing...
Reporting to the Area Manager (Shops), you can expect your working day to include the following:
- As our Shop Manager you will manage the day-to-day operations of the shop and volunteers, enabling the shop to operate effectively and achieve its maximum trading potential.
- You will work with volunteers to ensure that high standards of customer care are achieved at all times.
- You will work with the volunteers to sort, steam and price incoming stock to ensure that the shop floor stock levels are maintained.
- You will maintain a high standard of presentation in the shop through effective layout, display and window dressing.
WHAT WE NEED FROM YOU
We hire mostly on personality & potential but here are a few of our requirements:
- Be a people person who loves exceptional service!
- Take great pride in what you do.
- Love working as part of a team.
- Have a creative flair whilst bringing innovative ideas to the role.
WHAT WE OFFER
At Highland Hospice we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, innovation, and individuality is one of the reasons we are a first-choice health employer in the Highlands! We are passionate about our services and always on the lookout for new talent to join us on our journey...
- 10% discount throughout all of our 15 Charity Shops.
- Access to a wide range of health benefits and services via HSF flexible schemes which can reimburse you up to 100% for a wide range of health care costs.
- Free access to our employee assistance program that provides you with counselling services, financial advice, mental health support and more to help overcome any personal or workplace challenges.
- Generous holiday entitlement with a buy more or sell some option.
- Flexible working arrangements.
- Pension with addition contribution matching and Death in Service Benefit.
- Discounted meals in our cafe prepared freshly every morning.
- Plus access to many more schemes and enhanced benefits.
EQUAL OPPORTUNITIES
Highland Hospice is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We accept and celebrate our team for who they are and welcome people of all races, disabilities, sex, gender identities and reassignment, sexual orientation, ages, pregnancy and maternity, religion or belief and marriage and civil partnerships. We keep our recruitment process simple and consider applicants on their abilities alone to ensure a fair interview process. If at any point throughout our process you require reasonable adjustments, please contact Recruitment@highlandhospice.org.uk.
Shop Manager (Falcon Square) in Inverness employer: Highland Hospice
Highland Hospice is an exceptional employer that prioritises the well-being and development of its staff, offering a supportive work culture where creativity and teamwork thrive. With generous benefits including 35 days of holiday, flexible working arrangements, and access to comprehensive health services, employees are empowered to achieve their best while making a meaningful impact in the community. Join us in the beautiful Highlands, where your contributions will be valued and celebrated in a diverse and inclusive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Shop Manager (Falcon Square) in Inverness
✨Tip Number 1
Get to know the company culture! Before your interview, check out Highland Hospice's values and mission. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your people skills! As a Shop Manager, you'll be working closely with volunteers and customers. Role-play common scenarios with friends or family to boost your confidence and showcase your exceptional service skills during the interview.
✨Tip Number 3
Bring your creative flair! Think of innovative ideas for shop displays or volunteer engagement that you can share during your interview. This will demonstrate your passion for the role and how you can contribute to the shop's success.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Highland Hospice team. Don’t miss out on this opportunity!
We think you need these skills to ace Shop Manager (Falcon Square) in Inverness
Some tips for your application 🫡
Show Your Personality:We want to see the real you! When writing your application, let your personality shine through. Share your passion for customer service and teamwork, as these are key qualities we value.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Shop Manager role. Mention any relevant experience with managing teams or working in retail to catch our eye!
Be Creative:Since we love innovative ideas, don’t hesitate to showcase your creative flair in your application. Whether it’s a unique approach to shop displays or engaging volunteers, we’re all ears for fresh ideas!
Apply Through Our Website:To make things easier for us both, please apply directly through our website. It streamlines the process and ensures your application gets to the right place quickly!
How to prepare for a job interview at Highland Hospice
✨Know the Charity Inside Out
Before your interview, take some time to research Highland Hospice and its mission. Understand their values and how they operate. This will not only show your genuine interest but also help you align your answers with what they stand for.
✨Showcase Your People Skills
As a Shop Manager, being a people person is crucial. Prepare examples of how you've provided exceptional customer service or worked effectively in a team. Highlight any experiences where you've managed volunteers or led a team, as this will resonate well with the interviewers.
✨Bring Your Creative Ideas
Since the role requires a creative flair, think about innovative ideas you could bring to the shop. Whether it's a new display concept or a fundraising initiative, be ready to share these ideas during your interview to demonstrate your proactive approach.
✨Practice Common Interview Questions
Anticipate questions related to shop management, volunteer coordination, and customer service. Practising your responses can help you feel more confident. Consider using the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
