At a Glance
- Tasks: Manage daily shop operations and lead a team of enthusiastic volunteers.
- Company: Join Highland Hospice, a supportive charity making a real difference in local communities.
- Benefits: Enjoy 35 days holiday, flexible hours, and a generous discount across all shops.
- Other info: Be part of a diverse team that values individuality and innovation.
- Why this job: Develop your retail skills while contributing to a meaningful cause.
- Qualifications: Previous retail experience and a passion for exceptional customer service.
The predicted salary is between 28988 - 28988 £ per year.
Highland Hospice is seeking a part-time Shop Manager to join our Dornoch boutique shop. We’re looking for individuals with previous retail experience, preferably in a fast-paced setting, to become part of our supportive and enthusiastic team. This is a great opportunity to develop your retail skills while making a meaningful contribution to the Hospice’s mission of supporting local communities.
Hours: 30 hours / week (part-time)
Salary: £28,988 per annum, pro-rata
Holiday: 35 days per annum (including public holidays) pro-rata
Sponsorship: Not applicable for this vacancy
Closing date: Sunday 23 August 2026
Interview date: To be confirmed
A DAY IN THE LIFE OF A Charity Shop Manager
What you'll be doing...
- Reporting to the Area Manager, you can expect your working day to include managing the day-to-day operations of the shop and volunteers, enabling the shop to operate effectively and achieve its maximum trading potential.
- You will work with volunteers to ensure that high standards of customer care are achieved at all times.
- You will work with the volunteers to sort, steam and price incoming stock to ensure that the shop floor stock levels are maintained.
- You will maintain a high standard of presentation in the shop through effective layout, display and window dressing.
WHAT WE NEED FROM YOU
We hire mostly on personality & potential but here are a few of our requirements...
- Be a people person who loves exceptional service!
- Take great pride in what you do.
- Love working as part of a team.
- Have a creative flair whilst bringing innovative ideas to the role.
WHAT WE OFFER
At Highland Hospice we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, innovation, and individuality is one of the reasons we are a first-choice health employer in the Highlands! We are passionate about our services and always on the lookout for new talent to join us on our journey...
- 10% discount throughout all of our 15 Charity Shops.
- Access to a wide range of health benefits and services via HSF flexible schemes which can reimburse you up to 100% for a wide range of health care costs.
- Free access to our employee assistance program that provides you with counselling services, financial advice, mental health support and more to help overcome any personal or workplace challenges.
- Generous holiday entitlement with a buy more or sell some option.
- Flexible working arrangements.
- Pension with addition contribution matching and Death in Service Benefit.
- Discounted meals in our cafe prepared freshly every morning.
- Plus access to many more schemes and enhanced benefits.
EQUAL OPPORTUNITIES
Highland Hospice is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We accept and celebrate our team for who they are and welcome people of all races, disabilities, sex, gender identities and reassignment, sexual orientation, ages, pregnancy and maternity, religion or belief and marriage and civil partnerships. We keep our recruitment process simple and consider applicants on their abilities alone to ensure a fair interview process. If at any point throughout our process you require reasonable adjustments, please contact Recruitment@highlandhospice.org.uk.
This post is not subject to a Disclosure/PVG check.
Informal enquiries can be made to Lynn Weymss, Area Manager l.wemyss@highlandhospice.org.uk.
Shop Manager (Dornoch) employer: Highland Hospice
Sunflower Care is an exceptional employer, offering flexible working hours and a supportive environment for Care at Home Workers in Glen Urquhart. With competitive pay rates that increase upon achieving qualifications, along with 28 days of holiday, we prioritise employee well-being and growth, fostering a culture of care and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Shop Manager (Dornoch)
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Highland Hospice, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Shop Manager (Dornoch)
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Highland Hospice that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Highland Hospice will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Highland Hospice and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Highland Hospice
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Highland Hospice, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Highland Hospice!
