At a Glance
- Tasks: Support the Shop Manager and deliver exceptional customer service in a vibrant retail environment.
- Company: Join Highland Hospice, a people-first charity with a commitment to diversity and inclusion.
- Benefits: Enjoy 35 days holiday, flexible working, health benefits, and a generous discount across all shops.
- Other info: Great career growth opportunities in a supportive and dynamic workplace.
- Why this job: Be part of a passionate team making a real difference in the community while gaining valuable experience.
- Qualifications: A friendly personality, teamwork skills, and a love for busy environments are essential.
The predicted salary is between 13.58 - 13.58 £ per hour.
Hours: 15 hours / week (part-time)
Salary: £26,557 per annum, pro-rata (£13.58 per hour)
Holiday: 35 days per annum (including public holidays) pro-rata
Sponsorship: Not applicable for this vacancy
Closing date: Thursday 3 September 2026
DAY IN THE LIFE OF A Shop Assistant
What you'll be doing...
Reporting to the Shop Manager, you can expect your working day to include the following:
- As a Shop Assistant, you will support the Shop Manager in the day-to-day running of the shop, contributing to its smooth operation and helping to maximise trading potential.
- You will work closely with volunteers to ensure exceptional customer service is delivered at all times.
- Together with the volunteer team, you will assist in sorting, steaming, and pricing donated items, ensuring a consistent flow of stock to the shop floor.
- You will help maintain an attractive and well-organised retail environment through effective merchandising, display, and window dressing.
WHAT WE NEED FROM YOU
We hire mostly on personality & potential but here are a few of our requirements...
- Be a people person who loves exceptional service!
- Take great pride in what you do.
- Love working as part of a team.
- Enjoy being busy and working within a fast-paced environment.
WHAT WE OFFER
At Highland Hospice we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, innovation, and individuality is one of the reasons we are a first-choice health employer in the Highlands! We are passionate about our services and always on the lookout for new talent to join us on our journey.
You will have access to a benefits package we believe truly works for our people and enhances our overall culture:
- 10% discount throughout all of our 15 Charity Shops.
- Access to a wide range of health benefits and services via HSF flexible schemes which can reimburse you up to 100% for a wide range of health care costs.
- Free access to our employee assistance program that provides you with counselling services, financial advice, mental health support and more to help overcome any personal or workplace challenges.
- Generous holiday entitlement with a buy more or sell some option.
- Flexible working arrangements.
- Pension with additional contribution matching and Death in Service Benefit.
- Plus access to many more schemes and enhanced benefits.
This post is not subject to a Disclosure/PVG check.
Informal enquiries can be made to Ruth McCormick, Shop Manager, r.mccormick@highlandhospice.org.uk or 01397 701488.
EQUAL OPPORTUNITIES
Highland Hospice is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We accept and celebrate our team for who they are and welcome people of all races, disabilities, sex, gender identities and reassignment, sexual orientation, ages, pregnancy and maternity, religion or belief and marriage and civil partnerships. We keep our recruitment process simple and consider applicants on their abilities alone to ensure a fair interview process. If at any point throughout our process you require reasonable adjustments, please contact Recruitment@highlandhospice.org.uk.
Shop Assistant (Fort William) employer: Highland Hospice
Highland Hospice is an exceptional employer that values its staff and volunteers, offering a supportive work culture in the beautiful setting of Fort William. With flexible hours, generous holiday entitlement, and opportunities for personal growth, working here allows you to make a meaningful impact in the community while enjoying a rewarding career in the charity sector.
