At a Glance
- Tasks: Lead a dynamic retail team and ensure top-notch service at our filling station.
- Company: Join Highland Fuels, a trusted fuel supplier in Scotland since 1957.
- Benefits: Enjoy a company pension, cycle to work scheme, and health programmes.
- Other info: Be part of a friendly team with opportunities for growth and profit sharing.
- Why this job: Make a real impact in a role that drives standards and builds relationships.
- Qualifications: Extensive retail management experience and a passion for excellence.
The predicted salary is between 40500 - 49500 £ per year.
An exciting role opportunity has arisen in our retail team. We are looking for an experienced, talented retail manager.
About The Role
The role will involve
- Overseeing employees to ensure that company processes and procedures are being adhered to
- Monitoring site sales and stocktaking, scrutinising weekly sales, purchases and margins data to identify trends and react accordingly.
- Recruitment of filling station personnel and training
- Managing filling station personnel working time, monitoring cost, workload and holidays
- Monitoring site conditions and security requirements, implementing repairs and maintenance both planned and reactive
- Responsibility for an action plan to ensure compliance and regulatory requirements are up to date.
- Ensuring site security is in place and fit for purpose
- Management of on-site contractors undertaking repairs and maintenance works
- Continuous wet and dry stock monitoring
- Ensuring sound record keeping is maintained through Bright HR
About You
You will
- Have extensive retail management experience
- Be able to work on your own initiative
- Be able to build relationships with staff across the business
- Have a passion for driving standards in the store
About Us
Highland Fuels has been supplying fuel to homes and businesses around Scotland since 1957.
With 11 depots across the country, we provide home heating oil and fuel for the agricultural, commercial and marine sectors.
In addition, we operate 15 retail forecourts from Orkney to Ayrshire.
Alongside our comprehensive range of fuels, including HVO, we provide Ad Blue, lubricants, tanks and telemetry, fuel cards and EV chargers.
We pride ourselves on providing excellent, friendly local service to our customers around the UK, and being a trusted fuelling partner across a wide range of industry sectors.
Benefits
- Company pension
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
- On-site parking
- Profit sharing
- Sick pay
- #J-18808-Ljbffr
Filling Station Retail Manager - Ayrshire in Inverness employer: Highland Fuels
Highland Fuels Ltd is an excellent employer, offering a supportive work culture that prioritises safety and customer service. With flexible shifts, opportunities for overtime, and comprehensive training for fuel tanker drivers, employees can expect to grow their skills while enjoying a rewarding career in the beautiful landscapes of Scotland.
StudySmarter Expert Advice🤫
We think this is how you could land Filling Station Retail Manager - Ayrshire in Inverness
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Highland Fuels, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Highland Fuels!
We think you need these skills to ace Filling Station Retail Manager - Ayrshire in Inverness
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Highland Fuels, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Highland Fuels and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Highland Fuels that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Highland Fuels
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
