At a Glance
- Tasks: Serve customers, restock shelves, and keep the station clean.
- Company: Join Highland Fuels, a trusted name in fuel supply since 1957.
- Benefits: Flexible hours, full training, and a friendly team environment.
- Other info: Opportunity for extra hours and career growth in a supportive company.
- Why this job: Gain valuable customer service experience while working in a dynamic setting.
- Qualifications: Must be 18+, with great people skills and a proactive attitude.
The predicted salary is between 12000 - 18000 £ per year.
An excellent opportunity has arisen at our Sandybrae Filling Station.
We need an experienced colleague with excellent customer service skills to join our friendly team at Sandybrae Filling Station. The position includes all aspects of working in a licensed petrol station including serving customers, restocking, cleaning etc. Full training will be provided. Immediate start available. The position is for 18 hours per week, weekends and backshifts. The role will involve some heavy lifting and extra hours for holiday cover may be required.
You will be a self-starter who likes dealing with people.
You Will
- Be a team player
- Have excellent customer service skills
- Be able to use your initiative
As the role involves the sale of alcohol and lottery tickets it is a legal requirement that you are 18 or over.
Highland Fuels have been supplying fuel to homes and businesses around Scotland since 1957. With 11 depots across the country, we provide home heating oil and fuel for the agricultural, commercial and marine sectors. In addition, we operate 15 retail forecourts from Orkney to Ayrshire. Alongside our comprehensive range of fuels, including HVO, we provide AdBlue, lubricants, tanks and telemetry, fuel cards and EV chargers. We are also an employee-owned trust which means that every employee has a stake in the business. We pride ourselves on providing excellent, friendly local service to our customers around the UK, and being a trusted fuelling partner across a wide range of industry sectors.
To apply, please send your CV to recruitment@highlandfuels.co.uk or drop it into Sandybrae Filling Station.
Filling Station Assistant - Sandybrae in Inverness employer: Highland Fuels
Highland Fuels is an exceptional employer, offering a supportive and friendly work environment at our Sandybrae Filling Station. As an employee-owned trust, every team member has a stake in the business, fostering a culture of collaboration and shared success. With comprehensive training provided and opportunities for growth within our extensive network across Scotland, we are committed to ensuring our employees thrive while delivering excellent service to our valued customers.
StudySmarter Expert Advice🤫
We think this is how you could land Filling Station Assistant - Sandybrae in Inverness
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Highland Fuels. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Highland Fuels before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Filling Station Assistant - Sandybrae in Inverness
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Highland Fuels:Your cover letter is your chance to shine! Tell us why you want to work at Highland Fuels specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Highland Fuels!
How to prepare for a job interview at Highland Fuels
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
