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For Companies At a Glance
- Tasks: Welcome guests, manage check-ins/outs, and provide exceptional customer service.
- Company: Royal Golf Hotel offers luxury and charm in the stunning Scottish Highlands.
- Benefits: Enjoy discounts, professional development, and a fun work environment with flexible hours.
- Why this job: Join a passionate team creating memorable experiences in a beautiful location.
- Qualifications: Previous hospitality experience, excellent communication skills, and a warm personality required.
- Other info: Full-time seasonal role with potential for contract extension until 31st October.
The Place
Situated amidst the picturesque landscapes of the Scottish Highlands, Royal Golf Hotel is a haven of elegance and luxury. Overlooking the renowned Royal Dornoch Golf Course and the stunning Dornoch Firth, our hotel offers guests a unique blend of traditional charm, modern amenities, and unparalleled hospitality. With its rich history dating back to the 19th century, Royal Golf Hotel is a cherished landmark in the heart of Dornoch, attracting discerning travellers from around the world seeking a memorable Scottish getaway.
As a member of our team, you will play a vital role in creating memorable moments for our guests, ensuring their comfort and satisfaction, and contributing to the overall success of our hotel. If you are looking for more than just a job – if you are seeking a rewarding and enriching experience in one of Scotland's most beloved destinations – then consider joining us at Royal Golf Hotel. Become part of our team and embark on a journey of hospitality, camaraderie, and genuine Scottish charm at Royal Golf Hotel.
The Position
We are seeking a friendly and professional Receptionist to join our team on a full-time Seasonal basis. The season runs until 31st October, and there may be opportunity to extend the contract. The role involves welcoming guests, handling check-ins and check-outs, managing reservations, and providing exceptional customer service. You will be the first point of contact for our guests, ensuring their stay is comfortable and enjoyable. The position requires flexibility to work some evenings and weekends, ensuring we provide outstanding service at all times. This is a full-time position working 40 hours per week, 5 days over 7 on a rotational shift basis.
The Person
The ideal candidate will have:
- Previous experience in a similar role within the hospitality industry
- Excellent communication and interpersonal skills
- A warm and welcoming personality
- Strong organisational abilities and attention to detail
- Proficiency with hotel management software and Microsoft Office
- The ability to multitask and handle busy periods with ease
- A professional appearance and demeanor
- Flexibility to work evenings and weekends as required
The Package
Salary £12.60 per hour + service charge + tips + company benefits including:
- Discount for you and your family and friends on accommodation, food and beverages
- Opportunities for professional development and growth within the company
- EyeMed Cycle Scheme
- Employee discount platform providing savings at 130,000 retail and entertainment locations including supermarkets, holidays, shopping, and restaurants
- Employee Assistance Programme
- Refer a Friend incentive scheme
If you are passionate about the hospitality industry and have the skills and experience to thrive in this role, we would love to hear from you. Join us at Highland Coast Hotels and be part of a team dedicated to creating exceptional guest experiences.
Highland Coast Hotels is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
About Highland Coast Hotels
We are a collection of unique hotels located along the North Coast 500 with our people at the very heart of what we do. Spirit, warmth, authenticity, that’s what we look for. We encourage curiosity, energy, passion, and fun. Creating experiences that exhilarate and enlighten our guests as we showcase the very best in Highland Hospitality. It’s important to us that we nurture and develop our people to be the very best they can be. Training and career opportunities are on offer along with fabulous work locations, great rates of pay, flexible hours, and lots of other lovely perks.
Receptionist – FT Seasonal employer: Highland Coast Hotels Limited
Contact Detail:
Highland Coast Hotels Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist – FT Seasonal
✨Tip Number 1
Familiarise yourself with the Royal Golf Hotel and its unique offerings. Understanding the hotel's history, location, and services will help you engage with guests more effectively and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family. Being warm and welcoming is key for a receptionist, so honing your interpersonal skills will make you stand out during the interview process.
✨Tip Number 3
Showcase your organisational abilities by preparing for potential scenarios you might face as a receptionist. Think about how you would handle busy periods or guest complaints, and be ready to discuss these strategies in your interview.
✨Tip Number 4
Be flexible and open about your availability. Since the role requires working evenings and weekends, expressing your willingness to adapt your schedule can make you a more attractive candidate for the position.
We think you need these skills to ace Receptionist – FT Seasonal
Some tips for your application 🫡
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in the hospitality industry. Emphasise your previous roles, particularly those involving customer service and reception duties.
Craft a Compelling Cover Letter: Write a cover letter that showcases your warm personality and excellent communication skills. Mention why you are passionate about working at Royal Golf Hotel and how you can contribute to creating memorable experiences for guests.
Highlight Relevant Skills: In your application, be sure to mention your proficiency with hotel management software and Microsoft Office. Also, include examples of your organisational abilities and how you handle busy periods effectively.
Show Flexibility: Since the role requires flexibility to work evenings and weekends, make sure to express your willingness to adapt your schedule. This shows your commitment to providing outstanding service at all times.
How to prepare for a job interview at Highland Coast Hotels Limited
✨Show Your Warmth
As a Receptionist, your personality is key. Make sure to convey your warm and welcoming nature during the interview. Smile, maintain eye contact, and engage with the interviewer to demonstrate your ability to create a friendly atmosphere for guests.
✨Highlight Relevant Experience
Discuss any previous roles in hospitality that relate to the position. Be specific about your responsibilities, such as managing check-ins or handling customer queries, to show you have the skills needed for this role.
✨Demonstrate Organisational Skills
The role requires strong organisational abilities. Prepare examples of how you've successfully managed multiple tasks in busy environments. This will illustrate your capability to handle the demands of the job effectively.
✨Familiarise Yourself with Hotel Management Software
Since proficiency with hotel management software is essential, take some time to research common systems used in the industry. Mention any experience you have with similar software during the interview to show you're ready to hit the ground running.
