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- Tasks: Serve world-class chocolates and provide excellent customer service in a vibrant environment.
- Company: Join a friendly, family-run business passionate about gourmet chocolate.
- Benefits: Earn £13-15/hr, enjoy employee discounts, and receive training in a supportive team.
- Why this job: Perfect for those who love hospitality and want to develop skills in a fun setting.
- Qualifications: No experience needed; just bring your enthusiasm and willingness to learn.
- Other info: Flexible hours, year-round work, and opportunities for personal growth await you!
The predicted salary is between 27360 - 31200 £ per year.
Location: Grandtully (PH9 0PL) between Aberfeldy & Pitlochry, 30 minutes drive from Perth.
We would love to hear from you if you are kind, willing to learn high standards and looking for long term work. Come be part of a diverse team serving world-class chocolates to customers from all over the world in a beautiful and friendly atmosphere. If you yearn for a positive work environment, enjoy variety in your routine and like to develop new skills and capacities, this is a chance to become a part of a skilled team and Four-Star family business.
About the role as Barista and Retail Assistant:
- You will be someone who works hard in the buzz of food-service, loves the details of retail customer service and is willing to be trained in our gourmet Chocolate Lounge and elegant Chocolate Shop, serving customers to a world-class standard.
- This combined Barista/Retail role is perfect for someone who feels at home working flexibly across two busy departments.
- Personal qualities are more important than experience. The ideal team members have an attitude of learning, are enthusiastic about the Highland Chocolatier brand and the world of gourmet chocolate, and have a positive personality that willingly contributes to the culture of hard work, kindness and social safety that we strive for in the workplace.
- You feel content in a busy Front of House environment maintaining a friendly approach while giving attention to the personal details of excellent hospitality.
Benefits:
- Full-time, year-round work, with excellent pay (£13-15/hr)
- Being surrounded by a kind and supportive team
- Training according to a clear manual
- Usual working hours 9 to 5.30, flexibly across some weekends.
- Various Discretionary Bonuses
- Employee discount
- Free on-site parking
- Holiday and Sick pay
Requirements:
- Live within daily travelling distance of PH9 0PL (we may have accommodation available)
- Legal right to work in the UK for at least 1 more year. No visa sponsorship.
- Commitment to a minimum of 1 year, at least 4 days a week, working flexibly to cover holidays and weekends.
Required for the Work:
- Providing an experience for customers which is warm, inviting and high quality.
- Working interchangeably across stations including food/drink production and service, customer service and retailing.
- Preparing and serving all menu items, offering table service, balancing tills, maintaining a high standard of cleanliness in all areas, greeting and accurately answering questions, receiving and placing stock orders as instructed, and carrying out all opening/closing procedures according to training.
- Serving and selling artisan chocolates and gifts.
- Counting, rotating, receiving, pricing and stocking goods and ensuring that retail displays are tidy, dust-free, clean and fully stocked.
- Ensuring an efficient and safe work place, adhering to health and hygiene regulations and in keeping with policies and procedures.
- Maintaining hygiene records.
- Learning and sharing knowledge about gourmet artisan chocolate with customers and ensuring they gain an understanding of the Highland Chocolatier brand.
- Representing the brand to the highest standard in all aspects of appearance and performance.
- Accuracy with maths calculations and money handling will be expected at all times, including busy periods.
- Punctuality and flexibility are required.
About the Workplace:
A genuine interest in gourmet chocolate is essential as the focus is the award-winning chocolates of the Highland Chocolatier. The Chocolate Lounge offers a menu of gourmet Chocolates, Tasting Flights & Hot Chocolates, as well as home baked cakes and fine coffees & teas. The Chocolate & Gift Shops sell gourmet chocolates and elegant, unique gifts. We are open 7 days from 10 - 5pm. Mid-January to mid-March we are open from 10 - 4pm. Shifts begin at 9am and finish not long after close.
Here you will have the opportunity to transform your work in hospitality into something with a deeper purpose - working to develop yourself and your team in order to improve your own life and the lives of others. Additionally, you will work with a kind and supportive team; enjoy excellent rates of pay and bonus scheme; be able to discuss a flexible work schedule to accommodate family needs, studies and other work; receive good training and upgrading of your service skills and capacities.
If you have natural hospitality skills, this is a great place to develop and refine your service and team work skills. Our team includes people with many years of retail and food service experience as well as those starting out in the world of work for the first time. New team members are trained and accompanied until they are confident in their ability to carry out all tasks.
Barista & Retail Assistant in Southampton employer: Highland Chocolatier Limited
Contact Detail:
Highland Chocolatier Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Barista & Retail Assistant in Southampton
✨Tip Number 1
Get to know the Highland Chocolatier brand inside out! Familiarise yourself with their products and values. When you walk into that interview, your passion for gourmet chocolate will shine through, making you a standout candidate.
✨Tip Number 2
Practice your customer service skills before the big day. Think about how you would create a warm and inviting experience for customers. Role-play with friends or family to get comfortable with handling different scenarios.
✨Tip Number 3
Show off your flexibility! Be ready to discuss how you can adapt to various roles within the team. Highlight any past experiences where you've juggled multiple tasks or worked in busy environments.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our amazing team at the Chocolate Lounge.
We think you need these skills to ace Barista & Retail Assistant in Southampton
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see your enthusiasm for the Highland Chocolatier brand and your passion for providing excellent customer service. A friendly tone can make a big difference!
Highlight Your Willingness to Learn: Since personal qualities matter more than experience, make sure to emphasise your eagerness to learn and grow. Share examples of how you've adapted in previous roles or situations, even if they’re not directly related to hospitality.
Tailor Your Application: Take a moment to read through the job description and align your skills and experiences with what we’re looking for. Mention specific aspects of the role that excite you, like working in a busy environment or serving gourmet chocolates!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important details about the role!
How to prepare for a job interview at Highland Chocolatier Limited
✨Show Your Passion for Chocolate
Make sure to express your genuine interest in gourmet chocolate during the interview. Share any experiences you have with chocolate or similar products, and why you’re excited about the Highland Chocolatier brand. This will show that you’re not just looking for any job, but that you truly want to be part of their team.
✨Demonstrate Your Customer Service Skills
Since this role is all about providing excellent customer service, prepare examples of how you've gone above and beyond for customers in the past. Think about specific situations where you maintained a friendly approach under pressure, as this will resonate well with the company’s focus on kindness and hospitality.
✨Be Ready to Learn
The company values a willingness to learn over experience, so come prepared to discuss how you adapt to new situations. Highlight any previous roles where you had to pick up new skills quickly, and express your enthusiasm for training in both the Chocolate Lounge and retail areas.
✨Emphasise Teamwork and Flexibility
This position requires working across different departments, so it’s important to showcase your ability to work as part of a team. Share examples of how you’ve collaborated with others in busy environments and your flexibility in taking on various tasks. This will align perfectly with the company’s culture of hard work and support.