Barista & Retail Assistant in Coventry

Location: Grandtully (PH9 0PL) between Aberfeldy & Pitlochry, 30 minutes drive from Perth.

We would love to hear from you if you are kind, willing to learn high standards and looking for long term work. Come be part of a diverse team serving world-class chocolates to customers from all over the world in a beautiful and friendly atmosphere. If you yearn for a positive work environment, enjoy variety in your routine and like to develop new skills and capacities, this is a chance to become a part of a skilled team and Four-Star family business.

About the role as Barista and Retail Assistant:

• You will be someone who works hard in the buzz of food-service, loves the details of retail customer service and is willing to be trained in our gourmet Chocolate Lounge and elegant Chocolate Shop, serving customers to a world-class standard.
• This combined Barista/Retail role is perfect for someone who feels at home working flexibly across two busy departments.
• Personal qualities are more important than experience. The ideal team members have an attitude of learning, are enthusiastic about the Highland Chocolatier brand and the world of gourmet chocolate, and have a positive personality that willingly contributes to the culture of hard work, kindness and social safety that we strive for in the workplace.
• You feel content in a busy Front of House environment maintaining a friendly approach while giving attention to the personal details of excellent hospitality.

Benefits:

• Full-time, year-round work, with excellent pay (£13-15/hr)
• Being surrounded by a kind and supportive team
• Training according to a clear manual
• Usual working hours 9 to 5.30, flexibly across some weekends.
• Various Discretionary Bonuses
• Employee discount
• Free on-site parking
• Holiday and Sick pay

Requirements:

• Live within daily travelling distance of PH9 0PL (we may have accommodation available)
• Legal right to work in the UK for at least 1 more year. No visa sponsorship.
• Commitment to a minimum of 1 year, at least 4 days a week, working flexibly to cover holidays and weekends.

Required for the Work:

• Providing an experience for customers which is warm, inviting and high quality.
• Working interchangeably across stations including food/drink production and service, customer service and retailing.
• Preparing and serving all menu items, offering table service, balancing tills, maintaining a high standard of cleanliness in all areas, greeting and accurately answering questions, receiving and placing stock orders as instructed, and carrying out all opening/closing procedures according to training.
• Serving and selling artisan chocolates and gifts.
• Counting, rotating, receiving, pricing and stocking goods and ensuring that retail displays are tidy, dust-free, clean and fully stocked.
• Ensuring an efficient and safe work place, adhering to health and hygiene regulations and in keeping with policies and procedures.
• Maintaining hygiene records.
• Learning and sharing knowledge about gourmet artisan chocolate with customers and ensuring they gain an understanding of the Highland Chocolatier brand.
• Representing the brand to the highest standard in all aspects of appearance and performance.
• Accuracy with maths calculations and money handling will be expected at all times, including busy periods.
• Punctuality and flexibility are required.

About the Workplace:

A genuine interest in gourmet chocolate is essential as the focus is the award-winning chocolates of the Highland Chocolatier. The Chocolate Lounge offers a menu of gourmet Chocolates, Tasting Flights & Hot Chocolates, as well as home baked cakes and fine coffees & teas. The Chocolate & Gift Shops sell gourmet chocolates and elegant, unique gifts. We are open 7 days from 10 - 5pm. Mid-January to mid-March we are open from 10 - 4pm. Shifts begin at 9am and finish not long after close.

Here you will have the opportunity to transform your work in hospitality into something with a deeper purpose - working to develop yourself and your team in order to improve your own life and the lives of others. Additionally, you will work with a kind and supportive team; enjoy excellent rates of pay and bonus scheme; be able to discuss a flexible work schedule to accommodate family needs, studies and other work; receive good training and upgrading of your service skills and capacities.

If you have natural hospitality skills, this is a great place to develop and refine your service and team work skills. Our team includes people with many years of retail and food service experience as well as those starting out in the world of work for the first time. New team members are trained and accompanied until they are confident in their ability to carry out all tasks.