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- Tasks: Serve world-class chocolates and provide excellent customer service in a vibrant environment.
- Company: Join a friendly, family-run business passionate about gourmet chocolate.
- Benefits: Earn £13-15/hr, enjoy employee discounts, and receive training in a supportive team.
- Why this job: Perfect for those who love hospitality and want to develop skills in a fun setting.
- Qualifications: No experience needed, just a positive attitude and willingness to learn.
- Other info: Flexible hours, year-round work, and opportunities for personal growth.
The predicted salary is between 27360 - 31200 £ per year.
Location: Grandtully (PH9 0PL) between Aberfeldy & Pitlochry, 30 minutes drive from Perth.
We would love to hear from you if you are kind, willing to learn high standards and looking for long term work. Come be part of a diverse team serving world-class chocolates to customers from all over the world in a beautiful and friendly atmosphere. If you yearn for a positive work environment, enjoy variety in your routine and like to develop new skills and capacities, this is a chance to become a part of a skilled team and Four-Star family business.
About the role as Barista and Retail Assistant:
- You will be someone who works hard in the buzz of food-service, loves the details of retail customer service and is willing to be trained in our gourmet Chocolate Lounge and elegant Chocolate Shop, serving customers to a world-class standard.
- This combined Barista/Retail role is perfect for someone who feels at home working flexibly across two busy departments.
- Personal qualities are more important than experience. The ideal team members have an attitude of learning, are enthusiastic about the Highland Chocolatier brand and the world of gourmet chocolate, and have a positive personality that willingly contributes to the culture of hard work, kindness and social safety that we strive for in the workplace.
- You feel content in a busy Front of House environment maintaining a friendly approach while giving attention to the personal details of excellent hospitality.
Benefits:
- Full-time, year-round work, with excellent pay (£13-15/hr)
- Being surrounded by a kind and supportive team
- Training according to a clear manual
- Usual working hours 9 to 5.30, flexibly across some weekends.
- Various Discretionary Bonuses
- Employee discount
- Free on-site parking
- Holiday and Sick pay
Requirements:
- Live within daily travelling distance of PH9 0PL (we may have accommodation available)
- Legal right to work in the UK for at least 1 more year. No visa sponsorship.
- Commitment to a minimum of 1 year, at least 4 days a week, working flexibly to cover holidays and weekends.
Required for the Work:
- Providing an experience for customers which is warm, inviting and high quality.
- Working interchangeably across stations including food/drink production and service, customer service and retailing.
- Preparing and serving all menu items, offering table service, balancing tills, maintaining a high standard of cleanliness in all areas, greeting and accurately answering questions, receiving and placing stock orders as instructed, and carrying out all opening/closing procedures according to training.
- Serving and selling artisan chocolates and gifts.
- Counting, rotating, receiving, pricing and stocking goods and ensuring that retail displays are tidy, dust-free, clean and fully stocked.
- Ensuring an efficient and safe work place, adhering to health and hygiene regulations and in keeping with policies and procedures.
- Maintaining hygiene records.
- Learning and sharing knowledge about gourmet artisan chocolate with customers and ensuring they gain an understanding of the Highland Chocolatier brand.
- Representing the brand to the highest standard in all aspects of appearance and performance.
- Accuracy with maths calculations and money handling will be expected at all times, including busy periods.
- Punctuality and flexibility are required.
About the Workplace:
A genuine interest in gourmet chocolate is essential as the focus is the award-winning chocolates of the Highland Chocolatier. The Chocolate Lounge offers a menu of gourmet Chocolates, Tasting Flights & Hot Chocolates, as well as home baked cakes and fine coffees & teas. The Chocolate & Gift Shops sell gourmet chocolates and elegant, unique gifts. We are open 7 days from 10 - 5pm. Mid-January to mid-March we are open from 10 - 4pm. Shifts begin at 9am and finish not long after close.
Here you will have the opportunity to transform your work in hospitality into something with a deeper purpose - working to develop yourself and your team in order to improve your own life and the lives of others. Additionally, you will work with a kind and supportive team; enjoy excellent rates of pay and bonus scheme; be able to discuss a flexible work schedule to accommodate family needs, studies and other work; receive good training and upgrading of your service skills and capacities.
If you have natural hospitality skills, this is a great place to develop and refine your service and team work skills. Our team includes people with many years of retail and food service experience as well as those starting out in the world of work for the first time. New team members are trained and accompanied until they are confident in their ability to carry out all tasks.
Barista & Retail Assistant employer: Highland Chocolatier Limited
Contact Detail:
Highland Chocolatier Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Barista & Retail Assistant
✨Tip Number 1
Get to know the company! Before you step into that interview, do a bit of homework on Highland Chocolatier. Understand their values, their products, and what makes them unique. This will not only impress them but also help you connect your passion for gourmet chocolate with their mission.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing a warm and inviting experience, think of scenarios where you can showcase your friendliness and attention to detail. Role-play with a friend or family member to get comfortable with handling different customer interactions.
✨Tip Number 3
Show your enthusiasm! When you’re in the interview, let your passion for chocolate and hospitality shine through. Share any experiences you have that relate to the role, even if they’re from your personal life. A positive attitude can go a long way in making a lasting impression.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email expressing your appreciation for the opportunity. It shows you’re genuinely interested in the position and helps keep you on their radar. Plus, it’s a nice touch that reflects your professionalism!
We think you need these skills to ace Barista & Retail Assistant
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see your enthusiasm for the role and how you embody the kindness and positive attitude we value at StudySmarter.
Tailor Your Application: Make sure to tailor your application to highlight your relevant skills and experiences. Mention any customer service or hospitality experience you have, even if it’s informal. We love seeing how you connect with our values!
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication that gets to the heart of why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Highland Chocolatier Limited
✨Show Your Passion for Chocolate
Make sure to express your genuine interest in gourmet chocolate during the interview. Share any experiences you have with chocolate or similar products, and why you’re excited about the Highland Chocolatier brand. This will show that you’re not just looking for any job, but that you truly want to be part of their team.
✨Demonstrate Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond for a customer or handled a difficult situation with grace. This role is all about creating a warm and inviting experience, so showcasing your people skills is key.
✨Be Ready to Learn
Since personal qualities are more important than experience, come prepared to discuss your willingness to learn and adapt. Highlight any previous training experiences or how you’ve quickly picked up new skills in past roles. This will align perfectly with their emphasis on training and development.
✨Emphasise Teamwork and Flexibility
This position requires working across different departments, so be ready to talk about your teamwork abilities. Share examples of how you’ve collaborated with others in busy environments and your flexibility in taking on various tasks. This will demonstrate that you can thrive in their dynamic setting.