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- Tasks: Lead and support a team to ensure smooth scheduling and customer satisfaction.
- Company: Join a dynamic company focused on delivering exceptional customer experiences.
- Benefits: Enjoy a discretionary bonus, gym membership, generous holiday, and enhanced pension contributions.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by leading a team and improving customer journeys.
- Qualifications: Experience in leading teams and strong organisational skills required.
The predicted salary is between 30000 - 40000 £ per year.
We’re looking for a Scheduling Team Lead to manage and support our Scheduling Coordinators, ensuring a smooth customer journey from order through to installation. In this role, you’ll lead day‑to‑day scheduling operations, coach your team, and work closely with field engineers and Service Delivery Managers to deliver efficient, right‑first‑time installation outcomes.
What You’ll Do
- Lead, coach and develop a team of Scheduling Coordinators
- Allocate daily workloads and monitor performance against key KPIs
- Act as the escalation point for customer and engineer issues
- Oversee scheduling, pre‑siting, dispatch and voucher workflows
- Ensure accurate system records and smooth in‑day operations
- Identify and resolve issues impacting customer experience or installation success
- Support operational reporting and continuous improvement
What you will need
- Experience leading a scheduling, customer service or operational support team
- Strong organisation, communication and problem‑solving skills
- Ability to make quick decisions in a fast‑paced environment
- Experience with scheduling or CRM systems
Benefits
- 10% Discretionary Bonus
- Subsidised Gym Membership
- 32 Days Holiday
- On Call Payments
- 5% Enhanced Employer Pension Contribution
Scheduling Team Lead Inverness Commercial employer: Highland Broadband
Contact Detail:
Highland Broadband Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheduling Team Lead Inverness Commercial
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Scheduling Team Lead role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to team leadership and scheduling operations. We recommend using the STAR method to structure your answers, showcasing your experience in leading teams and solving problems effectively.
✨Tip Number 3
Showcase your organisational skills by creating a personal project that highlights your ability to manage schedules or improve processes. This could be a mock scheduling system or a case study of how you resolved a scheduling issue in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company.
We think you need these skills to ace Scheduling Team Lead Inverness Commercial
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership experience and any relevant scheduling or customer service roles to show us you’re the right fit for the Scheduling Team Lead position.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about this role. Share specific examples of how you've led teams or improved processes in previous jobs, so we can see your problem-solving skills in action.
Show Off Your Communication Skills: Since this role involves working closely with various teams, make sure your application showcases your communication abilities. Use clear and concise language, and don’t hesitate to mention any experience you have in resolving customer issues.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the hiring process.
How to prepare for a job interview at Highland Broadband
✨Know Your Scheduling Stuff
Make sure you brush up on your scheduling knowledge and any relevant CRM systems. Be ready to discuss how you've successfully managed teams in the past, especially in fast-paced environments. This will show that you understand the role and can hit the ground running.
✨Show Off Your Leadership Skills
Prepare examples of how you've coached and developed team members before. Think about specific situations where you allocated workloads or resolved conflicts. This will demonstrate your ability to lead a team effectively and ensure smooth operations.
✨Be Ready for Problem-Solving Scenarios
Expect questions that test your problem-solving skills. Have a few examples ready where you identified issues impacting customer experience and how you resolved them. This will highlight your quick decision-making abilities and your focus on customer satisfaction.
✨Understand the Customer Journey
Familiarise yourself with the entire customer journey from order to installation. Be prepared to discuss how you would ensure a seamless experience for customers and what steps you would take to improve it. This shows that you’re not just focused on scheduling but also on delivering excellent service.