Highland Broadband is seeking a friendly, proactive customer service professional to join our team in Scotland. You will guide customers from their first questions to setting up full fibre installations and ongoing support. You’ll handle queries via phone, email and web chat, coordinating with Finance and Field Engineering to ensure a smooth onboarding journey and a positive customer experience. Some early evenings and occasional Saturdays are required. #J-18808-Ljbffr
Fiber Onboarding & Customer Success Lead employer: Highland Broadband
At Highland Broadband, we pride ourselves on being an excellent employer by fostering a dynamic and supportive work culture that prioritises customer centricity. As a Community Social Media Specialist in Inverness, you will have the opportunity to engage with local communities, create compelling content, and contribute to meaningful projects that bridge the digital divide in rural Scotland. With competitive salaries, generous holiday allowances, and a commitment to employee growth, we are dedicated to helping you thrive in your career while making a positive impact in the community.
