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- Tasks: Join us as a Customer Service Engineer, maintaining and repairing power protection products.
- Company: We specialise in innovative power solutions, ensuring reliability for our customers.
- Benefits: Enjoy flexible working hours, overtime pay, and a company van for personal use.
- Why this job: Be part of a dynamic team, tackling exciting challenges and making a real impact.
- Qualifications: Field service experience is preferred but not essential; a passion for technology is key.
- Other info: This role requires adaptability and readiness for on-call duties, including night shifts.
The predicted salary is between 36000 - 60000 £ per year.
This is a field engineer position which is home based. The field engineers are responsible for commissioning, maintaining, repairing and occasionally modifying our range of power protection products.
The job would suit an appropriately qualified person who already has field service experience especially if they have worked for one of the other main UPS manufacturers, however this is not essential.
Our product range consists of, but is not limited to, battery backed rotary UPS systems, diesel UPS systems with both battery and kinetic energy storage, static UPS systems, static and rotary frequency converters including 400Hz aircraft ground power equipment.
The field engineers are mobile and are responsible for ensuring that they arrive at site on time, with all of the necessary tools, spares and equipment required to complete the assigned task. The field engineers are allocated a task from head office and are given all of the job details; they are then expected to ensure that they are properly prepared for the visit.
The field engineers are employed on a 5 from 7 day contract which requires them to work, on average, every other weekend with 2 other days off scheduled during the week. A high degree of flexibility is required to enable us to keep pace with the ever changing demands of our customer base. We cannot stress enough that this is not a ‘9 to 5’ job and requires a person who can cope with sudden change of routine and who must occasionally be prepared to work away at short notice. Some of our customers require out of hours work so some night work will be required.
The field service team provides a 24/7 on call service which is manned by 2 engineers every day of the year. The on call duty lasts for 7 days with a gap of between 7 and 10 weeks between duties. When on call the engineer is required to be available to attend customer’s sites at any time of day or night if required to do so. New engineers are expected to get up to speed quickly and will be required to join the on call list as soon as possible and no later than 6 months after their employment starts.
The Package
The working week is based on 5 from 7 days where every other weekend is a working weekend.
The standard overtime rate is 1.25 times the contracted hourly rate.
Overtime is paid on a daily basis after 10 hours of work has been completed.
Overtime is paid for any work carried out between 22:00 and 06:00.
Overtime is paid for rest day working and is paid for all hours worked during a rest day.
All tools and instrumentation are provided and maintained by the company.
All PPE - Company clothing is provided.
A company van is provided which is available for private use and is fully expensed if required subject to HMRC taxation rules.
A company pension scheme and private medical scheme are available after a qualifying period.
The company will pay reasonable expenses incurred on company business and provides a company credit card for this purpose.
UPS Engineer employer: Highgrove Recruitment Group Limited
Contact Detail:
Highgrove Recruitment Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UPS Engineer
✨Tip Number 1
Familiarise yourself with the specific types of UPS systems mentioned in the job description. Understanding the differences between battery backed rotary UPS systems and diesel UPS systems will give you an edge during interviews, showing your commitment to the role.
✨Tip Number 2
Highlight any previous field service experience you have, especially if it relates to power protection products. If you've worked with other UPS manufacturers, be sure to mention this as it can significantly strengthen your application.
✨Tip Number 3
Demonstrate your flexibility and readiness for a non-traditional work schedule. Be prepared to discuss how you manage sudden changes in routine and your willingness to work nights or weekends when necessary.
✨Tip Number 4
Showcase your problem-solving skills and ability to work independently. As a field engineer, you'll need to arrive on-site prepared with the right tools and equipment, so share examples of how you've successfully handled similar responsibilities in the past.
We think you need these skills to ace UPS Engineer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Customer Service Engineer. Highlight your relevant experience, especially in field service roles or with UPS systems.
Tailor Your CV: Customise your CV to reflect your skills and experiences that align with the job. Emphasise any previous work with UPS systems, field service experience, and your ability to adapt to changing schedules.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your background makes you a suitable candidate for the position, particularly your flexibility and readiness for on-call duties.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a field engineer role.
How to prepare for a job interview at Highgrove Recruitment Group Limited
✨Understand the Product Range
Familiarise yourself with the various power protection products mentioned in the job description, such as battery backed rotary UPS systems and diesel UPS systems. Being knowledgeable about these products will demonstrate your genuine interest and preparedness for the role.
✨Highlight Relevant Experience
If you have field service experience, especially with UPS systems, make sure to discuss it during the interview. Even if you haven't worked directly with UPS systems, any relevant technical or engineering experience can be valuable, so be ready to share those examples.
✨Show Flexibility and Adaptability
This role requires a high degree of flexibility due to the nature of the work. Be prepared to discuss how you've handled sudden changes in routine or worked outside of standard hours in previous jobs. This will show that you can thrive in a dynamic environment.
✨Prepare for On-Call Responsibilities
Since the position involves being on call, think about how you would manage this aspect of the job. Be ready to explain your approach to balancing on-call duties with personal commitments, and express your willingness to join the on-call list promptly.
