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- Tasks: Join our team as a Customer Service Engineer, maintaining and repairing power protection products.
- Company: We specialise in innovative UPS systems and provide top-notch service to our customers.
- Benefits: Enjoy flexible working hours, overtime pay, company van, and comprehensive benefits including medical and pension schemes.
- Why this job: This role offers hands-on experience, a dynamic work environment, and the chance to make a real impact.
- Qualifications: Field service experience is preferred but not essential; a passion for technology is key.
- Other info: Be prepared for a non-traditional schedule with opportunities for overtime and on-call duties.
The predicted salary is between 36000 - 60000 £ per year.
This is a field engineer position which is home based. The field engineers are responsible for commissioning, maintaining, repairing and occasionally modifying our range of power protection products.
The job would suit an appropriately qualified person who already has field service experience, especially if they have worked for one of the other main UPS manufacturers; however, this is not essential. Our product range consists of, but is not limited to:
- battery backed rotary UPS systems
- diesel UPS systems with both battery and kinetic energy storage
- static UPS systems
- static and rotary frequency converters including 400Hz aircraft ground power equipment
The field engineers are mobile and are responsible for ensuring that they arrive at site on time, with all of the necessary tools, spares and equipment required to complete the assigned task. The field engineers are allocated a task from head office and are given all of the job details; they are then expected to ensure that they are properly prepared for the visit.
The field engineers are employed on a 5 from 7 day contract which requires them to work, on average, every other weekend with 2 other days off scheduled during the week. A high degree of flexibility is required to enable us to keep pace with the ever changing demands of our customer base. We cannot stress enough that this is not a '9 to 5' job and requires a person who can cope with sudden change of routine and who must occasionally be prepared to work away at short notice. Some of our customers require out of hours work, so some night work will be required.
The field service team provides a 24/7 on call service which is manned by 2 engineers every day of the year. The on call duty lasts for 7 days with a gap of between 7 and 10 weeks between duties. When on call, the engineer is required to be available to attend customers' sites at any time of day or night if required to do so. New engineers are expected to get up to speed quickly and will be required to join the on call list as soon as possible and no later than 6 months after their employment starts.
The Package:
The working week is based on 5 from 7 days where every other weekend is a working weekend. The standard overtime rate is 1.25 times the contracted hourly rate. Overtime is paid on a daily basis after 10 hours of work has been completed. Overtime is paid for any work carried out between 22:00 and 06:00. Overtime is paid for rest day working and is paid for all hours worked during a rest day. All tools and instrumentation are provided and maintained by the company. All PPE - Company clothing is provided. A company van is provided which is available for private use and is fully expensed if required subject to HMRC taxation rules. A company pension scheme and private medical scheme are available after a qualifying period. The company will pay reasonable expenses incurred on company business and provides a company credit card for this purpose.
UPS Engineer employer: Highgrove Recruitment Group Limited
Contact Detail:
Highgrove Recruitment Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UPS Engineer
✨Tip Number 1
Familiarise yourself with our range of power protection products, especially the different types of UPS systems we offer. Understanding the technical specifications and functionalities will help you stand out during discussions and demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight any previous field service experience you have, particularly if it involves working with UPS systems or similar equipment. Even if you haven't worked directly with our products, showcasing your adaptability and problem-solving skills in a field environment can be a big plus.
✨Tip Number 3
Be prepared to discuss your flexibility and willingness to work outside of standard hours. Since this role requires on-call duties and the ability to adapt to changing schedules, demonstrating your readiness for such demands will show that you're a good fit for our team.
✨Tip Number 4
If possible, connect with current or former employees on professional networking sites. They can provide insights into the company culture and expectations, which can help you tailor your approach and questions during the interview process.
We think you need these skills to ace UPS Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant field service experience, especially with UPS systems or similar power protection products. Emphasise your technical skills and any previous roles that required flexibility and on-call duties.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your ability to adapt to changing schedules and your readiness to work weekends and nights as required. Provide examples of how you've successfully managed similar responsibilities in past positions.
Highlight Relevant Qualifications: Clearly list any qualifications or certifications related to electrical engineering or field service work. If you have experience with specific UPS systems or power protection technologies, make sure to mention these to demonstrate your suitability for the role.
Prepare for Technical Questions: Anticipate technical questions related to UPS systems and field service scenarios during the interview process. Brush up on your knowledge of battery-backed systems, diesel UPS systems, and frequency converters to showcase your expertise.
How to prepare for a job interview at Highgrove Recruitment Group Limited
✨Understand the Role
Make sure you have a clear understanding of what a Customer Service Engineer does, especially in relation to UPS systems. Familiarise yourself with the types of products mentioned in the job description, such as battery backed rotary UPS systems and diesel UPS systems.
✨Show Flexibility
Highlight your ability to adapt to changing schedules and work hours. Since this role requires working weekends and being on call, be prepared to discuss your previous experiences where you successfully managed unexpected changes.
✨Demonstrate Technical Knowledge
Be ready to discuss your technical skills and any relevant field service experience. If you've worked with similar power protection products or have knowledge of electrical systems, make sure to mention it during the interview.
✨Prepare Questions
Have a list of questions ready to ask about the company culture, team dynamics, and expectations for the role. This shows your interest in the position and helps you gauge if it's the right fit for you.
