Assistant Hospitality Manager

Vacancies – Assistant Hospitality Manager

We are looking for an Assistant Hospitality Manager to join us on a permanent basis to manage the day-to-day operation of the restaurant and private dining room, offering direction, guidance, and support to the waiting staff and deputising for the Hospitality Manager.

Location: Orchard Room, Highgrove Estate
Department:Catering
Reports to:Hospitality Manager
Salary: Up to £30,000 PA
Contract:Permanent, full-time

What you\’ll be doing

The Assistant Hospitality Manager will have overall responsibility for managing the day-to-day restaurant activity in the Orchard Room & Garden Room. They will ensure the restaurant operates efficiently and profitably while maintaining our reputation and ethos.
The Assistant Hospitality Manager will coordinate a variety of events and workshops within the Orchard Room and Garden Room and be responsible for the performance and management of the Supervisors and Waiting Assistants alongside maintaining a high standard of food, service, and health & safety. The role will include all aspects of the hospitality industry, from greeting the guests on arrival and serving teas and coffees to serving lunch or dinner through to the departure of guests.

Main areas of responsibility

• Responsibility of the day-to-day operation of the Orchard Room Restaurant
• Plan and implement rotas and day role sheets to ensure staff are used efficiently and where their strengths are highlighted, whilst managing wage costs
• Provide strong communication between the customer service team and the kitchen and FOH team to include stock levels, special requests, and dietary information
• Have a comprehensive understanding of the menu and offerings of Highgrove
• Train staff on intolerance and dietary requirements, working with the Head Chef on new offerings
• Respond professionally to customer complaints
• Help in any area of the restaurant when circumstances dictate
• Ensuring that all employees adhere to the company’s uniform, customer service, health, food safety, and hygiene standard
• When required, act as expediter in the kitchen, ensuring food leaves the pass at a good pace, whilst ensuring any allergen adjustments have been made and presentation is to standard
• Provide cover for the Hospitality Manager
• Open and Close the Orchard Room, following the relevant procedures to include preparing and closing cash drawers
• Attend regular catch-up meetings with the hospitality manager
• Record daily banking, to include staff gratuity payments
• Distribute staff tips
• Conduct and record monthly stocktake
• Check stock of beverages, cleaning supplies, and anything else used by the Orchard Room teams, and order when necessary
• Generate Purchase Orders for stock and request invoices for clients when required
• Check delivery notes and invoices against purchase orders
• Delivering a high standard of customer service, particularly when giving guests a warm welcome to the Orchard Room and ensuring their needs are catered for
• Maintain awareness of health & safety issues and responsibilities, reporting and correcting any discrepancies with the hospitality manager
• Provide first aid to staff & visitors—training will be provided
• Update Till systems and actively maintain stock system
• Motivate and positively influence staff to ensure consistent teamwork
• Assist the Hospitality Manager with recruitment, training, and development of the Orchard room team and produce S.O.P’s and training manuals where required
• Assist the Head Chef with any additional administration duties
• Manage the day-to-day interactions with the cleaners, reporting any issues to the Hospitality Manager
• Carry out any other appropriate duties as request by the Hospitality Manager
• Understanding the history of Highgrove and relaying this to guests of the gardens, being an ambassador for the King\’s Foundation

Other

• The post will be based at The Orchard Room, Doughton, Tetbury
• The position is 40 hours per week, worked 5 days over 7, to include some weekends, bank holidays, and occasional evenings
• TOIL is accrued during peak season and spent in off-peak season as the business requires
• Any TOIL spent prior to departing from the company must be repaid within your last pay period
• You must have the legal right to work in the UK

If you would like to apply, select \’Apply Now\’ above and send your CV (stating \’Assistant Hospitality Manager Vacancy\’ as the subject line) together with information on the skills and experience you will bring as soon as possible.

Highgrove Gardens is a highly renowned garden, described as one of the most inspiring and innovative gardens in the UK. Since 1980, the gardens have been managed organically and include a variety of garden features and areas, including a walled kitchen garden, a thyme walk, topiary and hedging, a terrace garden, a cottage garden, wildflower meadows, island beds, an arboretum, a woodland garden, and various water features.

The King\’s Foundation

The King’s Foundation is a charity founded by King Charles III and was first formed in 1990. Inspired by the vision and values of His Majesty, the Foundation focuses on creating better communities where people, places and the planet can coexist in harmony.

The charity offers education courses for over 15,000 students annually, health and wellbeing programmes for nearly 2,000 people every year, and spearheads placemaking and regeneration projects in the UK and overseas to revitalise communities and historic buildings.

The King’s Foundation is headquartered at its flagship regeneration project, Dumfries House in Ayrshire, Scotland, and acts as custodian of other historic Royal sites including the Castle of Mey in Caithness, Scotland, and Highgrove Gardens in Gloucestershire, which are open to visitors. The Foundation also carries out its work at educational and cultural hubs in London, based at The King’s Foundation School for Traditional Arts in Shoreditch, Trinity Buoy Wharf on the River Thames and the Garrison Chapel in Chelsea.

The work of The King’s Foundation is underpinned by our Founder His Majesty The King’s philosophy of harmony: that by understanding the balance, the order and the relationships between ourselves and the natural world we can create a more sustainable future. We have a diverse and inclusive workplace, creating a welcoming, safe space for everyone. This means that every member of our team can bring their whole self to work. We encourage qualified applicants from a wide range of backgrounds to apply to and join The King’s Foundation and bring their valuable skills and experiences.

The Foundation is committed to the equal treatment of all current and prospective employees, including the provision of workplace adjustments. We do not tolerate discrimination based on protected characteristics (age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership) or other differences such as socio-economic background or social origin.

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