At a Glance
- Tasks: Lead two shops and pop-up events while driving sales and delivering top-notch customer service.
- Company: Join a prestigious estate known for its commitment to excellence and sustainability.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Flexible hours with some weekends; perfect for those who thrive in a vibrant retail setting.
- Why this job: Make a real impact in retail while leading a passionate team and engaging with customers.
- Qualifications: Proven retail management experience and strong leadership skills are essential.
The predicted salary is between 31500 - 38500 £ per year.
Location
The Highgrove Estate and Tetbury, Gloucestershire
Department
Retail
Reports to
Retail and Brand Director
Contract
- Permanent; Full-time
- Job Summary
The Highgrove Retail Manager will be responsible for managing two shops and any pop-up retail events.
Must have excellent retail experience and be willing to travel for retail events.
As well as managing daily shop operations, the Retail Manager will drive sales performance and lead the retail team (currently 16 staff, comprising full-time, part-time and seasonal) to deliver excellent customer service.
- Main responsibilities
- Sales & Profitability: Setting, monitoring, and achieving sales targets while analysing KPIs and managing budgets to drive revenue and hit sales targets.
- Staff Leadership: Recruiting, training, supervising, motivating, and scheduling staff to ensure high performance and compliance with company policies.
- Operations Management: Overseeing daily opening/closing procedures, maintaining store cleanliness, and ensuring adherence to health and safety regulations.
- Customer Service: Maintaining high customer service standards, resolving complaints, and fostering a positive, welcoming shopping environment.
- Inventory Control: Managing stock levels, ordering, auditing, and organizing stock replenishment to meet demand.
- Merchandising & Marketing: Implementing visual merchandising standards, promotional displays, and in-store events to increase visibility and sales.
- Uphold confidentiality and work with discretion.
- Attend meetings and training as required.
- Carry out any other reasonable duties as required.
Qualifications
- Proven experience in retail management or a similar leadership role.
- Strong leadership, communication, and interpersonal skills.
- Excellent customer service skills and problem-solving abilities.
- Good, data-driven business acumen (e. g., analysing sales reports).
- Proficiency in retail IT systems and Point of Sale (POS) software.
- Hours of work
40 hours per week, worked over five days, which will include some weekend and evening work, and such other hours that are necessary for the proper fulfillment of duties or to meet unexpected or urgent demands.
EEO notice: We are an equal opportunity employer and encourage applications from qualified individuals regardless of age, disability, sex, sexual orientation, race or ethnicity, religion or belief, gender identity, or pregnancy and maternity.
We are committed to providing reasonable workplace adjustments where needed.
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Retail Manager in Tetbury employer: Highgrove Gardens
At The Highgrove Estate, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and customer service excellence. Our Retail Manager role not only provides competitive benefits and opportunities for professional growth but also allows you to be part of a unique retail environment in the picturesque Tetbury, Gloucestershire. Join us to lead a dedicated team and make a meaningful impact in a setting that celebrates both heritage and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Manager in Tetbury
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Highgrove Gardens, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Highgrove Gardens!
We think you need these skills to ace Retail Manager in Tetbury
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Highgrove Gardens, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Highgrove Gardens and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Highgrove Gardens that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Highgrove Gardens
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
