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- Tasks: Keep guest rooms spotless and welcoming while ensuring top-notch service.
- Company: Join Highgate, a leading innovator in hospitality with a global presence.
- Benefits: Enjoy flexible hours, competitive pay, and opportunities for growth.
- Why this job: Be part of a dynamic team that values guest satisfaction and teamwork.
- Qualifications: High School diploma preferred; experience in hospitality is a plus.
- Other info: Must be able to lift up to 50 pounds and stand for long periods.
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues.
The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.
- Thoroughly clean guestrooms according to standards.
- Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up.
- Remove all trash and dirty linen from guestrooms and hallways.
- Keep all hallways, public areas and closets clean, neat and vacuumed.
- Restock housekeeping cleaning cart for next day's use.
- Replenish chemical bottles.
- Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager.
- Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.
- Handle items for “Lost and Found” according to the standards.
- Ensure overall guest satisfaction.
Qualifications:
- High School diploma or equivalent and/or experience in a hotel or a related field preferred.
- Must be able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.
- Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service-oriented manner.
Room Attendant employer: Highgate
Contact Detail:
Highgate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Room Attendant
✨Tip Number 1
Familiarise yourself with the specific cleaning standards and protocols used in hotels. Understanding the expectations for cleanliness and guest satisfaction will help you stand out during the interview process.
✨Tip Number 2
Showcase your ability to work efficiently under pressure. Room attendants often have tight schedules, so demonstrating your time management skills can be a big plus when speaking with potential employers.
✨Tip Number 3
Highlight any previous experience in hospitality or customer service roles. Even if it’s not directly related, showing that you understand the importance of guest satisfaction can make a positive impression.
✨Tip Number 4
Prepare to discuss how you handle difficult situations, such as dealing with unhappy guests or unexpected challenges during your shift. This will demonstrate your problem-solving skills and commitment to guest satisfaction.
We think you need these skills to ace Room Attendant
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Room Attendant. Highlight your attention to detail and customer service skills in your application.
Tailor Your CV: Customise your CV to reflect relevant experience in housekeeping or hospitality. Emphasise any previous roles where you maintained cleanliness and provided excellent service.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at Highgate Hotels and how your skills align with their values.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at Highgate
✨Show Your Attention to Detail
As a Room Attendant, attention to detail is crucial. During the interview, highlight any previous experience where you had to maintain high standards of cleanliness or organisation. Mention specific tasks you excelled at, such as thorough cleaning or restocking supplies.
✨Demonstrate Your Customer Service Skills
This role requires excellent customer service skills. Be prepared to discuss how you've handled guest interactions in the past. Share examples of how you ensured guest satisfaction and resolved any issues they faced.
✨Prepare for Physical Demands
The job can be physically demanding, so it's important to convey your ability to handle these requirements. You might want to mention any relevant experience that demonstrates your physical stamina and capability to lift and move objects as needed.
✨Ask Insightful Questions
At the end of the interview, asking thoughtful questions can show your genuine interest in the role and the company. Consider asking about the team dynamics, training processes, or how success is measured for Room Attendants at Highgate.
