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- Tasks: Keep guest rooms spotless and welcoming while ensuring top-notch service.
- Company: Join Highgate, a leading innovator in hospitality with a global presence.
- Benefits: Enjoy flexible hours, competitive pay, and a vibrant work environment.
- Why this job: Be part of a dynamic team that values guest satisfaction and teamwork.
- Qualifications: High School diploma preferred; experience in hospitality is a plus.
- Other info: Opportunity to grow within a reputable company in the hospitality industry.
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues.
At the Homewood Suites Portsmouth, the Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous, and efficient service to all guests.
Responsibilities:- Thoroughly clean guestrooms according to standards.
- Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up.
- Remove all trash and dirty linen from guestrooms and hallways.
- Keep all hallways, public areas, and closets clean, neat, and vacuumed.
- Restock housekeeping cleaning cart for next day's use.
- Replenish chemical bottles.
- Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager.
- Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.
- Handle items for “Lost and Found” according to the standards.
- Ensure overall guest satisfaction.
- High School diploma or equivalent and/or experience in a hotel or a related field preferred.
- Must be able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.
- Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
Room Attendant employer: Highgate
Contact Detail:
Highgate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Room Attendant
✨Tip Number 1
Familiarise yourself with the specific cleaning standards and protocols used in hotels. Understanding what is expected in terms of cleanliness and guest satisfaction will help you stand out during the interview process.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've gone above and beyond for guests in previous roles. This will demonstrate your commitment to guest satisfaction, which is crucial for a Room Attendant.
✨Tip Number 3
Research Highgate Hotels and their values. Being able to discuss how your personal work ethic aligns with their commitment to quality and innovation can give you an edge in the interview.
✨Tip Number 4
Prepare to discuss your ability to handle physical tasks, as the role requires lifting and moving objects. Highlight any relevant experience that demonstrates your capability to meet these physical demands.
We think you need these skills to ace Room Attendant
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Room Attendant. Highlight your ability to maintain cleanliness and provide excellent service in your application.
Tailor Your CV: Customise your CV to reflect relevant experience in housekeeping or hospitality. Emphasise any previous roles where you maintained cleanliness or provided customer service.
Craft a Strong Cover Letter: Write a cover letter that showcases your attention to detail and commitment to guest satisfaction. Mention specific examples from your past experiences that demonstrate these qualities.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at Highgate
✨Know the Role
Familiarise yourself with the responsibilities of a Room Attendant. Understand the importance of cleanliness and guest satisfaction, as these are key aspects of the job. Be ready to discuss how your previous experiences align with these duties.
✨Showcase Your Communication Skills
Since the role requires effective communication with guests and team members, prepare examples of how you've successfully interacted in past jobs. Highlight your ability to be attentive, friendly, and courteous.
✨Demonstrate Physical Readiness
Be prepared to discuss your physical capability to perform the job, including lifting and moving objects. You might want to mention any relevant experience that showcases your stamina and ability to stand for long periods.
✨Ask Insightful Questions
Prepare thoughtful questions about the hotel's standards and expectations for Room Attendants. This shows your genuine interest in the position and helps you understand if it's the right fit for you.