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- Tasks: Lead and coordinate housekeeping functions, ensuring top-notch cleanliness and guest satisfaction.
- Company: Join Highgate, a leading innovator in hospitality management with a global presence.
- Benefits: Enjoy competitive pay, potential for growth, and a dynamic work environment.
- Why this job: Be part of a supportive team that values excellence and guest experience.
- Qualifications: High School diploma required; 2-3 years of hotel experience preferred.
- Other info: Opportunity to develop leadership skills in a vibrant hotel setting.
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues.
At the Homewood Suites Portsmouth, the Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections, as well as assuming all Housekeeping Manager functions in his/her absence.
Responsibilities:- Inspect Room Attendant's work performance within assigned section on a daily basis to ensure the standards and productivity levels are being met and maintained.
- In the absence of the Housekeeping Manager, inspect all V.I.P. rooms and report their availability to the Front Office, according to hotel standards.
- Oversee the closing of the floors at the end of the day, ensuring the Room Attendants' carts are clean and restocked.
- Ensure records of daily assignments are completed, signed off and turned into the Housekeeping Office on time.
- Maintain key control.
- Handle items for 'Lost and Found' according to the standards.
- Monitor cleanliness and orderliness of Room Attendants' carts, linen closets, control closets, stairways, and landings.
- Oversee the daily assignment of duties, ensuring Room Attendants and House Attendants carry a work assignment.
- Carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift.
- Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to hotel management, according to standards.
- Initiate work orders for repairs and maintenance and forward to Engineering. Follow through on each work order until completed.
- Assist with training of Housekeeping staff.
- May be required to clean rooms as business needs dictate.
- Ensure completion of cleaning projects on a biannual basis.
- Ensure overall guest satisfaction.
- High School diploma or equivalent required.
- At least two to three years of progressive experience in a hotel or related field preferred.
- Previous supervisory responsibility preferred.
- Ability to stand during entire shift.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service-oriented manner.
Housekeeping Supervisor employer: Highgate
Contact Detail:
Highgate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housekeeping Supervisor
✨Tip Number 1
Familiarise yourself with the specific housekeeping standards and procedures used at Highgate Hotels. Understanding their expectations will help you demonstrate your knowledge during any interviews or discussions.
✨Tip Number 2
Highlight any previous supervisory experience you have in your conversations. Being able to discuss how you've successfully managed a team or improved processes will set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of Highgate Hotels. They can provide valuable insights into the company culture and what they look for in a Housekeeping Supervisor, which can help you tailor your approach.
✨Tip Number 4
Prepare to discuss your problem-solving skills, especially in relation to guest satisfaction and team management. Be ready to share examples of how you've handled challenges in previous roles.
We think you need these skills to ace Housekeeping Supervisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Housekeeping Supervisor position. Tailor your application to highlight relevant experience and skills.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous experience in housekeeping or supervisory roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to manage teams and maintain high standards.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that relate to the job, such as managing staff, ensuring cleanliness standards, or handling guest satisfaction. Make it personal and engaging.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for a supervisory role in housekeeping.
How to prepare for a job interview at Highgate
✨Know the Company
Before your interview, take some time to research Highgate Hotels. Understand their values, mission, and the specific properties they manage. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Highlight Relevant Experience
Make sure to emphasise your previous experience in housekeeping or supervisory roles. Be ready to discuss specific examples of how you've managed teams, maintained standards, and ensured guest satisfaction in past positions.
✨Demonstrate Communication Skills
As a Housekeeping Supervisor, effective communication is key. Prepare to showcase your ability to communicate clearly with both staff and guests. You might want to share examples of how you've resolved conflicts or improved team dynamics in the past.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the role, team dynamics, or company culture. This shows your enthusiasm for the position and helps you determine if it's the right fit for you.
