Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide exceptional service to guests during check-in, stay, and checkout.
- Company: Join Highgate, a leading innovator in hospitality management with a global presence.
- Benefits: Enjoy flexible hours, competitive pay, and opportunities for growth in a dynamic environment.
- Why this job: Be part of a vibrant team that values customer service and personal development.
- Qualifications: High School diploma required; customer service experience preferred; must be friendly and communicative.
- Other info: Work at Courtyard Potomac Mills in Woodbridge, VA, with a focus on guest satisfaction.
Compensation Type
Hourly
Highgate Hotels
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.
Location
Courtyard Potomac Mills
14300 Crossing Place
Woodbridge, VA 22192
Overview
The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
Responsibilities
- Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
- Follow all cash handling and credit policies.
- Be aware of all rates, packages and special promotions as listed in the Red Book.
- Be familiar with all in-house groups.
- Be aware of closed out and restricted dates.
- Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
- Be familiar with hospitality terminology.
- Have knowledge of emergency procedures and assist as needed.
- Handle check-ins and checkouts in a friendly, efficient and courteous manner.
- Use proper two-way radio etiquette at all times when communicating with other employees.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
- Be able to complete a bucket check, room rate verification report, and housekeeping report.
- Balance and prepare individual paperwork for closing of shift according to hotel standards.
- Maintain and market promotions and guest programs.
- Maintain a clean work area.
- Assist guests with safe deposit boxes.
Qualifications
- College course work in related field helpful.
- Experience in a hotel or a related field preferred.
- High School diploma or equivalent required.
- Computer experience required.
- Customer Services experience preferred.
- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service-oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to cross-train in other hotel related areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.
#J-18808-Ljbffr
Front Desk Agent employer: Highgate
Contact Detail:
Highgate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Desk Agent
✨Tip Number 1
Familiarise yourself with the specific hotel and its services. Knowing details about the Courtyard Potomac Mills, such as its amenities and local attractions, will help you engage confidently with guests during the interview.
✨Tip Number 2
Practice your customer service skills. Since the role requires a warm and friendly demeanor, consider role-playing common guest interactions with a friend to enhance your communication and problem-solving abilities.
✨Tip Number 3
Research hospitality terminology and current trends in the industry. Being knowledgeable about terms and practices will demonstrate your commitment to the field and your readiness to contribute effectively from day one.
✨Tip Number 4
Showcase your ability to multitask. Think of examples from your past experiences where you successfully managed multiple responsibilities at once, as this is crucial for a Front Desk Agent role.
We think you need these skills to ace Front Desk Agent
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and qualifications required for the Front Desk Agent position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience in customer service, hospitality, or related fields. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to provide excellent service.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of Highgate Hotels that attract you and how your skills can contribute to their success. Be sure to keep it concise and professional.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Front Desk Agent.
How to prepare for a job interview at Highgate
✨Know the Company
Before your interview, take some time to research Highgate Hotels. Understand their values, mission, and the specific role they play in the hospitality industry. This will help you tailor your answers and show genuine interest.
✨Demonstrate Customer Service Skills
As a Front Desk Agent, customer service is key. Prepare examples from your past experiences where you provided excellent service or resolved guest issues. Highlight your ability to remain calm and friendly under pressure.
✨Familiarise Yourself with Hospitality Terminology
Brush up on common hospitality terms and practices. Being able to speak the language of the industry will not only impress your interviewers but also show that you are serious about the role.
✨Practice Your Communication Skills
Effective communication is crucial for this position. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with speaking about your experiences.
