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- Tasks: Coordinate maintenance activities and support compliance processes for care homes.
- Company: Join a supportive team dedicated to ensuring safe and compliant living environments.
- Benefits: Competitive salary, 25 days annual leave, pension scheme, and Blue Light Card discounts.
- Other info: Enjoy a friendly work environment with potential for hybrid working.
- Why this job: Make a real difference in the lives of residents while developing your administrative skills.
- Qualifications: Administrative experience with strong organisational and communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a highly organised and detail-oriented helpdesk administrator to coordinate maintenance activities, support compliance processes, and act as a central point of contact for estates-related matters. Working closely with our care home teams and external contractors, you will help ensure our homes are compliant, remain safe, and fit for purpose for residents, staff, and visitors.
Responsibilities
- First line of contact for our care homes via telephone and email
- Ensure all maintenance issues are logged, tracked, and resolved promptly
- Managing and resolving queries, disputes, and chases in relation to raised jobs
- Update Home Managers on progress of jobs
- Oversee planned testing and compliance programmes, ensuring all statutory checks are completed and records maintained
- Liaise with contractors to obtain quotes, track works, and ensure quality and timely completion
- Act as a key point of contact for care homes, providing responsive support and guidance on estates matters
- Produce reports, maintain accurate records, and support effective estates administration and process improvement
Training, Skills & Experience Required
- Administrative experience, ideally within estates, facilities, or property, including use of maintenance systems
- Strong organisational skills with the ability to manage multiple priorities
- Confident communicator with good IT skills (Microsoft Office and databases) and high attention to detail
- Desirable: Experience in a regulated environment, and knowledge of compliance requirements
What we can offer you in return
- Competitive salary
- Annual leave entitlement of 25 days plus bank holidays
- Pension scheme
- Blue Light Card discounts
- Free on-site parking
- A supportive and friendly working environment
This is a full-time position working 37.5 hours per week on site in our LS15 office; some hybrid working could be considered.
Estates Helpdesk Administrator in Leeds employer: Highgate Care
Contact Detail:
Highgate Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Estates Helpdesk Administrator in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the estates and facilities sector. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for helpdesk roles and practice your responses. Show off your organisational skills and attention to detail – they’re key for this position!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values. Check out our website for openings that suit your skills and interests, and tailor your approach to each one.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Estates Helpdesk Administrator in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your administrative experience, especially in estates or facilities. We want to see how your skills match the job description, so don’t be shy about showcasing your organisational prowess and attention to detail!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Estates Helpdesk Administrator role. Mention your communication skills and any relevant experience with compliance processes to grab our attention.
Showcase Your IT Skills: Since we’re looking for someone with good IT skills, make sure to mention your proficiency with Microsoft Office and any maintenance systems you’ve used. We love tech-savvy candidates who can hit the ground running!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Highgate Care
✨Know Your Stuff
Make sure you understand the role of an Estates Helpdesk Administrator inside out. Familiarise yourself with maintenance systems and compliance processes, as well as the specific responsibilities mentioned in the job description. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Organisational Skills
Since this role requires strong organisational skills, be prepared to discuss how you've managed multiple priorities in the past. Think of specific examples where you successfully coordinated tasks or resolved issues efficiently. This will demonstrate your ability to handle the demands of the job.
✨Communicate Clearly
As a key point of contact for care homes, effective communication is crucial. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few scenarios where you had to manage queries or disputes, showcasing your problem-solving skills and ability to liaise with different stakeholders.
✨Prepare Questions
Interviews are a two-way street, so come armed with thoughtful questions about the role and the company. Ask about the team you'll be working with, the types of maintenance issues you might encounter, or how success is measured in this position. This shows your enthusiasm and helps you gauge if the company is the right fit for you.