Compassionate Care Assistant: Dignity & Support

Highgate Care is a modern company, with old fashioned values surrounding the loving care of vulnerable and elderly people.

We believe that everyone deserves the very best that life has to offer in their dignified later years and our company is dedicated to achieving this.

At Highgate Care our mission is to provide our Residents with a happy quality of life, exercising maximum independence, autonomy through choice and fulfilment, quietly and discreetly ensuring they are looked after in every way, in a warm and safe environment.

Nursing and Residential care are just further chapters in a person’s life and our philosophy is to create a home from home environment.

Our high standard of care embraces ‘Good Care Practice’ with a commitment to our staff to train and support them to become the best they can be.

• REPORTING TO: HOME MANAGER
• DEPUTY HOME MANAGER
• SENIOR CARE ASSISTANT (Residential Home)
• QUALIFIED NURSING STAFF (Nursing Home)

JOB PURPOSE: To assist in the provision of care and work as part of a team to achieve required standards.

To ensure Residents retain their dignity and individuality.

To be involved in the general activities of the Home /Unit.

• Main Responsibilities
• Ensure the highest possible levels of care are maintained by supporting/assisting Residents, when required, with washing, toileting, dressing, undressing, and all other aspects of daily living.
• Assist Residents in all aspects of their care needs (e. g. physical, emotional and spiritual).

Provide attention when needed, whilst ensuring Residents retain their comfort and dignity.

• Pay particular attention to assisting Residents who have limited mobility, or physical / learning difficulties, making the best use of aids provided.
• Closely monitor Residents who may be confused and / or who have behavioural problems.
• Assist in the promotion of continence.
• Assist in the delivery of care for Residents who are dying or who have a progressive illness. Assist with last offices.
• Observe care planning needs for Residents and complete written daily records as instructed and in line with the Company's policies and procedures.
• Assist in framework of social activities by interacting with Residents and helping them continue with hobbies and activities in the Home.
• Answer Nurse call system, giving assistance as required. Answer the door and telephone appropriately. Respond accordingly, and pass on messages promptly.
• Under the supervision and guidance of senior Care Staff, report on the well-being of Residents.
• Carry out regular checks on Residents at intervals determined by senior Staff Members.
• Make Visitors feel welcome. Provide refreshments/assistance as and when required.
• Make and change beds, ensuring that rooms are clean and tidy, and commodes are empty, in line with the Home's disposal of waste policy.

Ensure the Home's resources are used appropriately.

• Clean and maintain equipment used by Residents / Relatives e. g. wheelchairs, hearing aids, spectacles etc.

Ensure the Home is kept clean and tidy, in line with the Company's attention to detail philosophy.

• If applicable, care for Residents' clothing and rooms as named, and ensure that all clothing is recorded and clearly marked.
• Ensure full privacy and dignity is maintained for the dying and the bereaved, in line with the Company's policies and procedures.
• Assist Residents who need help during meal times (be aware of swallowing difficulties, dietary requirements etc).

Assist with serving of food / drinks as requested / required.

Wash up as requested / required.

• Escort Residents travelling to and from the Home e. g. on social outings, hospital visits etc.
• Practice maximum integrity in all dealings with Residents' personal and financial affairs, and avoid abuse of the privileged relationship that exists with Residents.
• Communication
• Participate in Staff and Resident meetings as and when required.
• Training & Development
• Complete the Care Certificate within 12 weeks of Induction unless criteria met and evidenced from another source, e. g. previous employment history.
• Maintain professional knowledge and competence.
• Attend mandatory training days/courses, on or off site, as and when required.
• Participate in relevant QCF/NVQ training to achieve required qualifications.
• Supervision with Line Manager every 2 months.
• Annual Appraisals.
• Health & Safety
• Report immediately to the Home Manager, Person in Charge (or Line Manager), any illness of an infectious nature or accident incurred by a Resident, colleague, self or another.
• Understand and ensure the implementation of the Home’s Health and Safety policy, and Emergency and Fire procedures.
• Report to the Home Manager, or the Handyperson, any faulty appliances, damaged furniture, equipment or any potential hazard.
• Promote safe working practice in the Home.
• General
• Promote and ensure the good reputation of the Home.
• Ensure that all information of confidential nature gained in the course of duty is not divulged to third parties.

Personal information includes resident's behaviour, action and any incidents that may occur in the course of day to day care.

• Notify the Home Manager, or the Person in Charge, as soon as possible of your inability to report for duty, and also on your return to work from all periods of absence.
• Ensure the security of the Home is maintained at all times
• Adhere to all Company policies and procedures within the defined time scales.
• Ensure all equipment is clean and well maintained.
• Carry out any other tasks that may be reasonably assigned to you.
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