At a Glance
- Tasks: Provide friendly, professional support to patients and manage enquiries efficiently.
- Company: Highfields Medical Centre, a busy practice serving 10,000 patients.
- Benefits: Full training, NHS pension scheme, and potential for permanent position.
- Other info: Dynamic role with opportunities for growth in a supportive team environment.
- Why this job: Make a real difference in patient care while developing valuable skills.
- Qualifications: GCSEs in English and Maths required; strong communication and IT skills essential.
The predicted salary is between 19350 - 23650 £ per year.
Highfields Medical Centre and its Belgrave branch seek a full-time Patient Services Advisor Apprentice (37.5 hrs). Deliver friendly, confidential, professional support to patients across two busy sites serving 10,000 people. If you're organised, care about patients, and communicate well, this rewarding role could be for you.
Highfields Medical Centre and its branch site located in Belgrave are looking to recruit a full-time Patient Services Advisor Apprentice (37.5 hours), to provide a friendly, confidential and professional service to our patients. We are a busy medical practice of two sites with a capitation of approx. 10,000 patients.
Do you have a passion for patient care? Are you professional and willing to go that extra step? Can you communicate effectively by telephone, face to face and in writing? Are you organised by nature? Are you looking for a challenging but rewarding role?
We are looking for a highly motivated, energetic and enthusiastic team member with excellent communication skills. Your ability to be proactive and experience of working in a customer care and administrative environment will deliver constantly improving levels of service. As a Patient Services Advisor, when dealing with the Public, you must be compassionate and discrete; with initiative to work effectively alone and efficiently as part of a team in a very busy, pressurized environment.
You will be required to work across both sites, shifts between 7.45am and 6.30pm Monday, Wednesday and Friday, up until 8pm on Tuesday and Thursday & occasional Saturdays.
You must have excellent IT skills and be a competent user of Word. Importantly, excellent communication and telephone skills coupled with previous reception and administrative skills and experience are essential along with an ability to prioritise and multitask.
Primary Care, within which General Practice sits, is evolving all the time and you must be able to demonstrate a commitment to cover all the multi-facet roles undertaken within a dedicated team, across both sites.
You will be automatically enrolled in the NHS pension scheme. Full training will be given to the right candidate along with a structured induction.
What You'll Do
- Ensure a welcoming and efficient reception service is provided to patients and any other visitors to the practice.
- Deal with all general enquiries, explain practice processes and make new and follow up appointments.
- Ensure that patients with no prior appointment but who need an ‘urgent’ consultation are seen in a logical and non-disruptive manner.
- Explain practice arrangements and formal requirements to new patients and those requiring temporary cover.
- Receive and make telephone calls as required. Divert calls and take messages ensuring accuracy of detail and prompt appropriate delivery.
- Enter requests for home visits onto the clinical system, including all relevant information and where necessary refer to the on-call doctor.
- Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, either in person or by the electronic prescription service.
- Advise patients of relevant charges for private services; accept payment and issue receipt.
- Enter patient information onto the clinical system as required.
- Ensure that relevant correspondence and reports and results and scanned onto the patient record accurately and in a timely manner.
- Ensure that consulting rooms are checked at the end of the day and are left tidy and secure.
- Undertake any training whether in house or at outside agencies as may be deemed necessary by the Practice Manager.
Training Outcome
Possible permanent position after apprenticeship.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
- Confident Telephone Skills
Qualifications
Essential - GCSE - English & maths - A*-C/ 4-9
Course Information
Course: Business administrator (level 3)
Level: 3
Route: Business and administration
Apprenticeship Level: Advanced
Working Arrangements
Working Week: Monday, Wednesday and Friday, 07:45 - 18:30. Tuesday and Thursday, 07:45 - 20:00. Occasional Saturdays (Shifts for the above 7.5 hours a day to be agreed in advance). 37.5 hours in total per week.
Expected Duration: 1 Year 2 Months
Training Provider: JUNIPER TRAINING LIMITED
Patient Services Advisor Apprentice - Level 3 in Leicester employer: HIGHFIELDS MEDICAL LIMITED
Highfields Medical Centre and its Belgrave branch offer a supportive and dynamic work environment for Patient Services Advisor Apprentices, where you can make a real difference in patient care. With a commitment to professional development, you'll receive comprehensive training and the opportunity to grow within the NHS framework, all while working in a friendly team that values compassion and effective communication. Enjoy the benefits of being part of a busy practice serving a diverse community, with the potential for a permanent position upon successful completion of your apprenticeship.
Contact Details:
HIGHFIELDS MEDICAL LIMITED Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Patient Services Advisor Apprentice - Level 3 in Leicester
✨Tap into Local Healthcare Networks
Getting involved with local healthcare communities is a game-changer for nursing roles. Join nursing associations or attend local events and workshops where you can meet fellow professionals and potential employers. It’s all about building those connections – your next full-time gig could be just a chat away!
✨Showcase Your Skills in Real-Life Settings
Consider volunteering at clinics or hospitals if you can squeeze in some time. Not only does this help you gain practical experience, but it also shows your commitment to patient care. Plus, it’s a fantastic way to network and potentially land a full-time role at a facility you enjoy!
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Make your LinkedIn profile pop by highlighting your nursing skills prominently. Share articles, insights, or case studies that demonstrate your knowledge in patient care. Engaging with content in nursing forums can also put you on the radar of recruiters looking for full-time talent like you!
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When you spot a role that excites you, don't hold back – apply directly through our website! Tailor your application to show off how your specific experiences align with the needs at HIGHFIELDS MEDICAL LIMITED for the Patient Services Advisor Apprentice - Level 3 role. Companies appreciate candidates who take initiative and show genuine interest!
We think you need these skills to ace Patient Services Advisor Apprentice - Level 3 in Leicester
Some tips for your application 🫡
Show Off Your Qualifications:When applying for a full-time nursing role with HIGHFIELDS MEDICAL LIMITED, it's crucial to highlight your nursing qualifications. Make sure to include any relevant certifications, such as your NMC registration and any specialisations. List them front and centre on your CV so we can see your expertise at a glance!
Craft a Compassionate Cover Letter:Your cover letter is the perfect place to express your passion for patient care. Talk about your experiences, how you handle challenging situations, and your approach to teamwork. This gives us insight not just into your skills but also into your caring nature, which is essential in nursing.
Emphasise Soft Skills:In nursing, technical skills are important, but we're also keen on soft skills. Make sure to highlight your communication abilities, empathy, and problem-solving skills. These attributes are often just as critical in delivering exceptional patient care and will help differentiate you from other candidates.
Tailor Your Experience to Patient Care:When detailing your experience, be specific about your direct patient care roles. Focus on the impact you’ve made on your patients’ lives—mention specific tasks, challenges you've overcame, or improvements you’ve contributed to. This helps us visualise you in action at HIGHFIELDS MEDICAL LIMITED, and how you can make a difference!
How to prepare for a job interview at HIGHFIELDS MEDICAL LIMITED
✨Brush Up on Clinical Scenarios
In nursing, you might face questions around patient scenarios, so sharpen your clinical judgment skills. Think through common cases—like managing a patient with specific needs or handling emergencies—and be ready to articulate your approach confidently.
✨Showcase Your Soft Skills
Beyond technical skills, nursing is all about communication and empathy. Prepare to share examples from your experiences that highlight your ability to connect with patients and work effectively in a team, as this is crucial for a full-time role at HIGHFIELDS MEDICAL LIMITED.
✨Familiarise Yourself with Healthcare Regulations
Make sure you're up to speed with the latest healthcare regulations and policies relevant to your role. This knowledge not only shows your commitment to patient safety but also signals that you're proactive and engaged—qualities that full-time employers like HIGHFIELDS MEDICAL LIMITED appreciate.
✨Ask AboutCareer Development Opportunities
Since this is a full-time position, show your ambition by asking how HIGHFIELDS MEDICAL LIMITED supports growth and development. Inquire about ongoing training, mentorship programmes, or opportunities to specialise in particular areas, as this illustrates your long-term interest in nursing.
