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- Tasks: Lead the management of patient feedback and complaints in a GP practice.
- Company: A reputable GP practice in Lancashire focused on patient care.
- Benefits: Competitive salary between £25,000 to £35,000 based on experience.
- Why this job: Make a real difference in patient experiences and improve healthcare services.
- Qualifications: Strong communication skills and experience in complaints management.
- Other info: Collaborative environment with opportunities for professional growth.
The predicted salary is between 25000 - 35000 £ per year.
A GP practice in Lancashire is seeking an experienced complaints lead to manage patient feedback and complaints in line with NHS standards.
Responsibilities include:
- Overseeing the complete complaints process
- Collaborating with various departments to resolve issues effectively
The ideal candidate should possess strong communication skills and experience in complaints management.
The salary offered is between £25,000 to £35,000 based on experience.
Patient Experience & Complaints Lead employer: Highfield Surgery
Contact Detail:
Highfield Surgery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Experience & Complaints Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who have experience in complaints management. They might know about openings or can even refer you directly to hiring managers.
✨Tip Number 2
Prepare for interviews by brushing up on NHS standards and common patient complaints scenarios. We want you to showcase your strong communication skills and how you've effectively resolved issues in the past.
✨Tip Number 3
Don’t just apply anywhere; focus on GP practices that align with your values. Use our website to find roles that excite you and match your experience in complaints management.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your commitment to excellent patient experience.
We think you need these skills to ace Patient Experience & Complaints Lead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in complaints management. We want to see how your skills align with the role of Patient Experience & Complaints Lead, so don’t hold back!
Showcase Your Communication Skills: Since strong communication is key for this role, use your application to demonstrate how you’ve effectively communicated with patients and colleagues in the past. Share specific examples that show your ability to resolve issues.
Highlight Relevant Experience: Don’t forget to mention any previous roles where you managed patient feedback or complaints. We’re looking for someone who understands NHS standards, so make that clear in your application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Highfield Surgery
✨Know Your NHS Standards
Familiarise yourself with the NHS complaints process and standards. This will not only show your commitment to patient care but also demonstrate that you understand the framework within which the practice operates.
✨Showcase Your Communication Skills
Prepare examples of how you've effectively communicated with patients and resolved complaints in the past. Highlighting your ability to listen and empathise will be crucial in this role.
✨Collaborative Mindset
Be ready to discuss how you’ve worked with different departments to resolve issues. Emphasise your teamwork skills and how collaboration can lead to better patient experiences.
✨Prepare for Scenario Questions
Anticipate questions about handling specific complaints or difficult situations. Practising your responses will help you articulate your thought process and problem-solving abilities during the interview.
