At a Glance
- Tasks: Welcome patients and manage queries while ensuring smooth reception services.
- Company: Join the friendly team at Highfield Surgery, dedicated to patient care.
- Benefits: Receive comprehensive training and support in a collaborative environment.
- Other info: Flexible hours and opportunities for career growth in healthcare.
- Why this job: Make a difference in patient experiences while developing valuable skills.
- Qualifications: GCSEs in English and Maths, IT literacy, and a motivated attitude.
The predicted salary is between 18900 - 23100 £ per year.
The GP Medical Receptionist is the first point of contact for patients and visitors to the practice. The role involves delivering a high standard of patient care, providing administrative support, managing patient requests, navigating clinical and IT platforms, and ensuring the smooth running of reception services while maintaining strict confidentiality.
Main duties of the job:
- Welcome patients, carers and visitors in a polite, friendly and professional manner.
- Dealing with patient queries, in-line with practice protocol and supporting your colleagues to deal with queries also via telephone, face-to-face and online platform.
- Knowledge and understanding of the clinical system EMIS, Docman, AI platforms and additional IT; training available.
- Sign-post to the correct clinical team and have knowledge of appropriate pathways.
- Administrative meetings and training are mandatory.
- Stay up to date with new systems, protocols.
- Individual tasks as distributed between the reception team.
- Clinical room preparation.
- Covering sickness and annual leave within the team; this is mandatory.
- Ensure the notice boards, leaflets and other patient communication are up to date and relevant.
- Support and act in accordance with supporting the equality, diversity and rights of patients, carers, and colleagues.
- Behave in a manner which is welcoming, non-judgmental and respects the circumstances, feelings and rights of patients and colleagues.
- Recognise people's needs for alternative methods of communication and respond accordingly.
- Follow the Surgery's Health & Safety policy, Infection Control Policy, GDPR, mandatory training and protocols and procedures.
- All necessary training and support will be provided.
This is not an exhaustive list.
About us: Highfield Surgery is a friendly and close team and we aim to provide a friendly and professional service to all our patients. We welcome new employees.
Job responsibilities: As described in job responsibilities and any other delegated duties appropriate to the post, including opening up/locking up of practice premises and maintaining security.
Person Specification:
- Polite and confident.
- Motivated.
- Ability to work under pressure.
- Flexibility and willingness to work outside of contracted hours.
- IT literate.
- High attention to detail.
Qualifications: GCSEs (or equivalent) in English and Mathematics (Grade C / Grade 4 or above). Strong commitment to maintaining privacy, discretion, and strict confidentiality.
Medical Receptionist employer: Highfield Surgery
Highfield Surgery is an exceptional employer that prioritises both patient care and employee well-being, fostering a collaborative and supportive work culture. Located in the vibrant Blackpool South area, we offer our Practice Nurses opportunities for professional growth through continuous development and a diverse team environment, ensuring that every staff member feels valued and empowered to make a meaningful impact on patient health.
StudySmarter Expert Advice🤫
We think this is how you could land Medical Receptionist
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Highfield Surgery.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Highfield Surgery.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Highfield Surgery, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Medical Receptionist
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Highfield Surgery.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Highfield Surgery.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Highfield Surgery. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Highfield Surgery. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Highfield Surgery
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Highfield Surgery’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
