Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Oversee patient feedback and manage complaints to enhance patient experience.
- Company: NHS GP practice in Lancashire dedicated to patient care.
- Benefits: Salary between £25,000 and £35,000, with a fixed term until August 2026.
- Why this job: Make a real difference in patient care and ensure compliance with NHS standards.
- Qualifications: Experience in complaints management and strong communication skills.
- Other info: Join a supportive team focused on improving patient experiences.
The predicted salary is between 25000 - 35000 £ per year.
An NHS GP practice in Lancashire is seeking an experienced complaints lead to oversee patient feedback management and ensure compliance with NHS standards. This crucial role requires excellent communication, strong organisational skills, and experience in complaints management.
The successful candidate will coordinate the complaints process, liaise with stakeholders, and provide comprehensive responses. A commitment to patient care and confidentiality is essential.
Salary ranges from £25,000 to £35,000 dependent on experience, with a fixed term until August 2026.
Patient Experience & Complaints Lead in Burnley employer: Highfield Surgery
Contact Detail:
Highfield Surgery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Experience & Complaints Lead in Burnley
✨Tip Number 1
Network like a pro! Reach out to your contacts in the healthcare sector, especially those who have experience with NHS practices. They might know about opportunities that aren't advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your communication skills. Practice answering common questions related to patient feedback management and complaints handling. We want you to shine!
✨Tip Number 3
Showcase your organisational skills during the interview. Bring examples of how you've successfully managed complaints in the past, and be ready to discuss how you ensure compliance with NHS standards.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Patient Experience & Complaints Lead in Burnley
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in complaints management and patient care. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills: Since this role is all about liaising with stakeholders and providing comprehensive responses, we recommend you demonstrate your excellent communication skills in your application. Use clear and concise language to convey your points effectively.
Highlight Organisational Skills: Being organised is key for this position. In your application, give examples of how you've successfully managed multiple tasks or projects in the past. We love to see how you keep everything running smoothly!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Highfield Surgery
✨Know Your NHS Standards
Familiarise yourself with the NHS standards related to patient feedback and complaints management. This will not only show your commitment to compliance but also demonstrate your understanding of the role's requirements.
✨Showcase Your Communication Skills
Prepare examples that highlight your excellent communication skills. Think about times when you effectively liaised with stakeholders or resolved complaints, as these experiences will be crucial in the interview.
✨Organisational Skills Matter
Be ready to discuss how you manage multiple complaints and ensure timely responses. Share specific strategies or tools you use to stay organised, as this is key for the role.
✨Commitment to Patient Care
Express your dedication to patient care and confidentiality. Prepare to discuss how you prioritise patient needs and handle sensitive information, as this will resonate well with the interviewers.
