Launch your digital operations career with Agilico!
Earn while you learn, gain hands-on experience supporting technology refurbishment and build skills for a greener future.
As this part of our business grows, we are seeking a passionate individual to join our dedicated team in Edinburgh working in our purpose-built refurbishment centre to extend the lifespan of technology and reduce our environmental impact.
Responsibilities
- Log, triage and manage all service calls using Agilico’s digital ticketing platform (Vantage Online), ensuring accurate and timely updates on parts, labour and job status
- Raise purchase orders, allocate parts to jobs, and maintain accurate digital records within company systems to support effective workflow management
- Train to become a key user and super user of Vantage Online and associated digital platforms, supporting continuous improvement in system usage and processes
- Support the diagnosis, repair and refurbishment of Multi-Functional Devices (MFDs), ensuring all activity is recorded digitally in line with company procedures
- Maintain accurate documentation using Microsoft Office applications (including Outlook, Excel and Teams) to communicate, report and track work activities
- Work collaboratively with engineers, workshop staff and management to prioritise tickets, coordinate parts, and ensure customer expectations are met
- Assist with digital stock control and inventory management, tracking parts usage and identifying discrepancies through system reporting tools
- Adhere to Agilico’s quality, health & safety and data management standards, ensuring all records, service logs and documentation are complete, accurate and audit-ready
What we are looking for
- Good understanding of IT
- Hands on person
- Troubleshooting/problem solver
- Good communication
Working hours
Monday to Friday, 9am to 5pm
Benefits
- Opportunities to progress and grow your career
- 23 days holiday plus bank holidays, rising to 28 days after 5 years
- Stakeholder pension scheme & death in service benefit
- Agile Perks reward platform offering discounts and great deals
- Healthcare cash plan covering everyday expenses such as opticians, dentist etc
- Cycle to work scheme
- Volunteer days
- Referral bonuses if you nominate a friend or a new customer
- Employee Assistance Programme – free advice on relationships, mental health and financial planning and more
- Enhanced maternity and paternity scheme
Future prospects
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
About the Company
At Agilico we’re on a journey to build a better future for our people and planet. We’re proud to be the UK’s pioneering Circular-First Managed Print Services business, leading sustainability in our sector.
Instead of the traditional ‘take-make-waste’ model, where resources are used once and then discarded, our circular-first managed print services centre around refurbishing and recycling Multi-Functional Devices (MFDs) and parts wherever possible to cut carbon emissions, reduce landfill waste and provide a more cost-effective solution for our customers.
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Digital Operative Level 3 Apprenticeship - Agilico Ltd employer: Higherin
As a dynamic agency, we pride ourselves on fostering a collaborative and inclusive work culture that values the unique contributions of freelancers. With a commitment to professional growth and a flexible approach to project engagement, we offer an exciting opportunity for talented individuals to expand their networks and enhance their skills while working on diverse campaigns in a supportive environment. Join us in shaping innovative solutions and enjoy the benefits of being part of a forward-thinking team in the heart of the UK.
