At a Glance
- Tasks: Lead student retention strategies and enhance learner experiences using data and analytics.
- Company: HEP, a forward-thinking organisation transforming access to higher education.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Join a diverse team committed to equal opportunities and innovation.
- Why this job: Make a real impact on students' lives while driving business success.
- Qualifications: Experience in retention strategies and strong analytical skills required.
The predicted salary is between 45000 - 55000 £ per year.
Location: Hybrid 3 days on site in St Albans
At HEP, we’re on a mission to transform access to higher education by helping our university partners deliver high-quality, accessible, and career-focused online programmes. We’re looking for a data-driven, commercially minded Student Success Manager to lead and shape our student retention strategy, driving progression, reducing attrition, and maximising student lifetime value across the full learner journey.
This is a high-impact leadership role where you’ll use insight, analytics, automation, and AI to solve complex challenges, improve student outcomes, and directly influence business growth.
We’re looking for someone with:
- Proven hands-on experience in retention, lifecycle management, or customer success
- A strong track record of improving retention and progression through data-led strategies
- Strong commercial acumen and analytical capability with an innovative approach
- Experience leading high-performing teams and cross-functional initiatives
- Expertise in CRM systems, automation, and multi-channel engagement strategies
At HEP, our values drive everything we do: If you’re a strategic leader who thrives on solving problems, using data to drive decisions, and building high-performing teams, we’d love to hear from you.
HEP is a Disability Confident and equal opportunity employer. We welcome applications from all qualified candidates regardless of race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, veteran status, or disability.
Student Success Manager in St Albans employer: Higher Ed Partners
Higher Education Partners (HEP) is an exceptional employer, offering a dynamic work environment in St Albans where you can thrive as an Enrolment Team Manager. With a strong focus on employee development, HEP provides comprehensive health and wellbeing support, generous annual leave that increases with service, and a hybrid working model that promotes work-life balance. Join a culture of high accountability and support, where your leadership skills will directly contribute to the success of aspiring students and the growth of the education sector.
