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For Companies At a Glance
- Tasks: Support students in their online learning journeys and enhance their educational experience.
- Company: Join HEP UK, a supportive and student-focused organisation.
- Benefits: 28 days leave, performance pay, gym membership, and health support.
- Why this job: Make a real impact on students' lives while growing your career.
- Qualifications: Customer service experience and strong communication skills required.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 29000 - 35000 £ per year.
Do you have a passion for helping students succeed in higher education? Join HEP UK as a Student Experience Specialist and make a real impact on students' online learning journeys.
The Role
- As a Student Experience Specialist, you'll support students of our UK Partner Universities from their first module enrolment to successful programme completion.
- You'll work closely with Enrolment Specialists and Contact Centre Management to motivate, engage, and guide your allocated student portfolio, ensuring high participation, retention, and satisfaction.
- This role is central to delivering excellent customer service while supporting ongoing income generation through student engagement.
- You'll thrive if you're proactive, organised, and commercially aware, with the ability to manage your own pipeline and achieve targets.
What You'll Do
- Deliver personalised support to students via phone, email, and text.
- Execute contact strategies to improve retention, graduation rates, and student satisfaction.
- Monitor student progress, document interactions in Salesforce, and coordinate problem resolution.
- Reach out to inactive students to encourage re-entry and completion of their programmes.
- Support cross-functional teams and maintain strong strategic relationships with partner universities.
- Adhere to partner and organisational policies and regulatory standards.
About You
- 2+ years' experience in customer service or higher education (HE experience preferred but not essential).
- Strong communication skills, with the ability to manage high volumes of calls and emails.
- Adaptable in a fast-paced environment with excellent organisational skills.
- Comfortable using multiple CRM platforms, Microsoft Office, and communication systems simultaneously.
- Analytical, proactive, and committed to delivering exceptional student experiences.
Benefits
- 28 days annual leave increasing with tenure.
- Performance-related pay – be rewarded for your impact.
- Company pension – 6% employer contribution.
- Employee discounts – including store discounts and exclusive HigherPerks deals.
- Free flu jabs and gym membership.
- Health & wellbeing programme – 24/7 Care and Connect support.
- Subsidised On-site parking.
- Referral programme – earn rewards for recommending talent.
- Sick pay.
If you're ready to make a difference in students' lives and grow your career in a supportive, student-focused environment, we want to hear from you.
HEP is a Disability Confident and equal opportunity employer. HEP evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Student Experience Specialist in St Albans employer: Higher Ed Partners
Contact Detail:
Higher Ed Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Experience Specialist in St Albans
✨Tip Number 1
Network like a pro! Reach out to current or former Student Experience Specialists on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. Personal connections can give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the interview by practising common questions related to student support and customer service. Think about specific examples from your past experiences that showcase your skills in engaging and motivating students. We want to see your passion shine through!
✨Tip Number 3
Show off your organisational skills! During the interview, discuss how you manage multiple tasks and keep track of student progress. Use real-life scenarios to demonstrate your ability to juggle responsibilities while maintaining high levels of student satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and making a difference in students' lives.
We think you need these skills to ace Student Experience Specialist in St Albans
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for helping students succeed! In your application, share specific examples of how you've supported students in the past or any initiatives you've taken to enhance their learning experience.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience. We want to know how your skills align with the role of a Student Experience Specialist, so don’t hold back on showcasing your customer service and organisational abilities!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’re a great fit for the team.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Higher Ed Partners
✨Know Your Stuff
Before the interview, make sure you understand the role of a Student Experience Specialist inside out. Familiarise yourself with HEP UK's mission and values, and think about how your experience aligns with their goals. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with students, be prepared to demonstrate your communication skills. Think of examples from your past experiences where you've successfully engaged with customers or students. Practising clear and concise responses will also help you shine during the interview.
✨Be Proactive and Organised
Highlight your ability to manage multiple tasks and stay organised. You might be asked how you would handle a busy day with lots of student queries. Prepare a few strategies you’ve used in the past to prioritise tasks and ensure nothing falls through the cracks.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and helps you gauge if it’s the right fit for you. Consider asking about the team dynamics, how success is measured in the role, or what challenges the team is currently facing.