At a Glance
- Tasks: Lead and coach a dynamic team to drive sales growth and enhance customer experience.
- Company: Join a forward-thinking organisation dedicated to expanding access to higher education.
- Benefits: Enjoy a competitive salary, generous leave, gym membership, and employee discounts.
- Other info: Flexible shift patterns with excellent career development opportunities.
- Why this job: Make an immediate impact in a fast-paced environment while supporting students' futures.
- Qualifications: Proven sales leadership in contact centres and strong coaching skills required.
The predicted salary is between 40000 - 40000 £ per year.
Hours: Monday-Friday, 12:30 - 9:00 pm (late shift) with 1 weekend in 3, 9:00 - 5:30 pm
Are you a proven sales leader with experience in fast-paced contact centre environments? Do you thrive on coaching teams, driving performance, and hitting ambitious targets? We're looking for an Enrolment Team Manager to lead a high-performing team of seven Enrolment Specialists, driving sales growth, conversion, and an exceptional customer experience. This role is onsite in St Albans or Brighton and operates within a late shift pattern with rolling weekend coverage. It's perfect for someone who can hit the ground running, lead by example, and thrive in a dynamic, target-driven environment.
What you'll do:
- Lead and coach a shift team of Enrolment Specialists to deliver sales growth and exceptional customer experience.
- Manage daily production metrics including call volumes, talk time, speed to lead, contact rates, and CRM hygiene.
- Drive performance across all sales funnel stages: enquiry, contact, application, and enrolment.
- Conduct real-time and structured coaching, including call reviews, to embed sales techniques and behaviours.
- Chair daily huddles and standups to review performance, pipeline, and dialler strategy.
- Produce accurate performance reporting and maintain adherence to SOPs, compliance, and partner university expectations.
About you:
- Proven sales leadership experience in a contact centre or high-volume sales environment.
- Track record of coaching teams to exceed sales targets.
- Highly proficient in Salesforce and dialler systems.
- Strong analytical skills with the ability to interpret KPIs and funnel data.
- Comfortable operating in shift-based and weekend environments.
- A team player who motivates and inspires colleagues to achieve excellence.
Why Join HEP?
You'll be joining an organisation committed to expanding access to high-quality, affordable, workforce-related higher education. Your work will directly support our partners' success - and the futures of thousands of students. This is a hands-on leadership role for someone ready to make an immediate impact in a fast-moving, results-driven environment. If you are passionate about leading teams, driving conversion, and achieving results, we want to hear from you.
What you'll Get:
- Salary £40,000 + bonus
- Leave - 28 days annual leave rising with tenure.
- Company pension - 6% employer contributions
- Employee discounts - including store discounts and exclusive HigherPerks deals
- Free flu jabs - keeping you healthy year-round
- Free gym membership - support your health and wellbeing
- Health & wellbeing programme - 24/7 Care and Connect support
- Subsidised On-site parking in St Albans - hassle-free commuting
- Referral programme - earn rewards for recommending great talent (T&Cs apply)
- Sick pay - support when you need it
Apply today and help us shape the future of higher education! HEP is a Disability Confident and equal opportunity employer. HEP evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Sales Team Manager in St Albans employer: Higher Ed Partners
HEP is an exceptional employer that prioritises employee growth and well-being, offering a competitive salary of £40,000 plus bonuses, alongside generous benefits such as 28 days of annual leave, a robust pension scheme, and free gym membership. With a dynamic work culture in St Albans or Brighton, employees thrive in a supportive environment that encourages coaching and performance excellence, making it an ideal place for sales leaders eager to make a meaningful impact in the education sector.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Team Manager in St Albans
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to sales leadership. We recommend role-playing with a friend or using online resources to get comfortable. The more you rehearse, the more confident you'll feel when it’s showtime!
✨Tip Number 3
Showcase your achievements! When you get the chance to chat with potential employers, highlight your past successes in driving sales growth and coaching teams. We want to see those numbers and stories that prove you’re the right fit for the Enrolment Team Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our company. Let’s make this happen together!
We think you need these skills to ace Sales Team Manager in St Albans
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your sales leadership experience and coaching skills. We want to see how you can drive performance and achieve targets, so don’t hold back on showcasing your achievements!
Show Your Passion:Let your enthusiasm for the role shine through in your application. We’re looking for someone who’s not just qualified but also genuinely excited about leading a team and making an impact in a fast-paced environment.
Be Specific with Examples:When discussing your past experiences, use specific examples that demonstrate your ability to manage metrics and coach teams effectively. We love seeing concrete evidence of how you've driven sales growth and improved customer experiences.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Higher Ed Partners
✨Know Your Numbers
Before the interview, brush up on your understanding of key performance indicators (KPIs) relevant to sales. Be ready to discuss how you've driven metrics like call volumes and conversion rates in previous roles. This shows you’re not just a leader but someone who understands the numbers behind success.
✨Showcase Your Coaching Skills
Prepare examples of how you've coached teams to exceed targets. Think about specific situations where your coaching made a difference. This will demonstrate your ability to lead and inspire others, which is crucial for the Enrolment Team Manager role.
✨Familiarise Yourself with Salesforce
Since proficiency in Salesforce is a must, make sure you can talk confidently about your experience with it. If you’ve used any specific features or tools within Salesforce that helped improve team performance, be ready to share those insights.
✨Emphasise Team Spirit
This role requires a strong team player. Prepare to discuss how you motivate and inspire your colleagues. Share stories that highlight your collaborative approach and how you’ve fostered a positive team environment, especially in high-pressure situations.
