At a Glance
- Tasks: Lead a team to enhance student success and retention through data-driven strategies.
- Company: Join HEP, a transformative force in higher education with a focus on accessibility.
- Benefits: Enjoy a competitive salary, generous leave, health perks, and employee discounts.
- Other info: Be part of a diverse, inclusive culture that values collaboration and innovation.
- Why this job: Shape the future of education while driving impactful change in student experiences.
- Qualifications: Proven leadership in retention or customer success with strong analytical skills.
Head of Student Success
Salary: £65,000 – £70,000 DOE
Location: Hybrid - 2/3 days in office in St Albans
We’re looking for a strategic and commercially minded Head of Student Success to lead and develop a high-performing function focused on improving student progression, satisfaction, and retention outcomes.
This role is central to driving revenue growth by reducing attrition, improving engagement, and maximising student lifetime value. You will own the end-to-end retention journey, using data, insight, and technology to identify risks, solve problems, and deliver targeted interventions at scale.
You’ll combine strong leadership, analytical thinking, and problem-solving capability to build a high-performance culture, optimise the retention funnel, and embed smarter ways of working through automation and AI.
Working cross-functionally with Technology, Product, Marketing, Academic Partners, and Partner Support, you will ensure retention is a core commercial priority across the business.
Why Join HEP?
At HEP, we’re transforming access to higher education by helping our university partners deliver high-quality, accessible, and workforce-focused online programmes. Our people are at the heart of that mission.
Our values shape how we work every day:
We Are Driven – focused on outcomes, impact, and continuous improvement.
We Are Inclusive – valuing diverse perspectives and creating a culture of belonging.
We Are Collaborative – working openly and together to achieve shared success.
Joining HEP means becoming part of a fast-growing, innovative business where your leadership and ideas will directly shape student success and business growth.
What We’re Looking For
- A proven leader with experience building and managing high-performing retention or customer success teams
- Highly analytical and data-driven, with the ability to turn insight into action
- A confident problem solver who can identify risks, improve processes, and deliver measurable outcomes
- Strong commercial acumen with a focus on revenue, efficiency, and student experience
- Experience using CRM systems, automation, and AI to drive performance and scale
Benefits
- Company pension - 6% employer contribution and salary sacrifice.
- 25 days leave plus UK Bank Holidays
- Health & wellbeing programme
- Sick pay
- Free flu jabs
- Employee & store discounts
- Referral programme
- On-site parking
- Close to transport network
HEP is a Disability Confident and equal opportunity employer. We welcome applications from all qualified candidates regardless of race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, veteran status, or disability.
Head of Student Success in St Albans employer: Higher Ed Partners
At HEP, we pride ourselves on being an exceptional employer that champions innovation and inclusivity in the education sector. Our hybrid work model in St Albans allows for flexibility while fostering a collaborative environment where your contributions directly impact student success and business growth. With a strong focus on employee development, competitive benefits, and a commitment to diversity, HEP is the ideal place for those looking to make a meaningful difference in higher education.
