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- Tasks: Lead and coach a dynamic team to drive sales growth and enhance customer experience.
- Company: Join a forward-thinking organisation dedicated to accessible higher education.
- Benefits: Competitive salary, generous leave, gym membership, and employee discounts.
- Other info: Enjoy a vibrant workplace with excellent career progression opportunities.
- Why this job: Make an immediate impact in a fast-paced environment while supporting students' futures.
- Qualifications: Proven sales leadership in contact centres and strong coaching skills required.
The predicted salary is between 40000 - 40000 £ per year.
Salary: £40,000 + bonus
Hours: Monday–Friday, 12:30 – 9:00 pm (late shift) with 1 weekend in 3, 9:00 – 5:30 pm
Are you a proven sales leader with experience in fast-paced contact centre environments? Do you thrive on coaching teams, driving performance, and hitting ambitious targets? We’re looking for an Enrolment Team Manager to lead a high-performing team of seven Enrolment Specialists, driving sales growth, conversion, and an exceptional customer experience. This role is onsite in St Albans or Brighton and operates within a late shift pattern with rolling weekend coverage. It’s perfect for someone who can hit the ground running, lead by example, and thrive in a dynamic, target-driven environment.
What you’ll do:
- Lead and coach a shift team of Enrolment Specialists to deliver sales growth and exceptional customer experience.
- Manage daily production metrics including call volumes, talk time, speed to lead, contact rates, and CRM hygiene.
- Drive performance across all sales funnel stages: enquiry, contact, application, and enrolment.
- Conduct real-time and structured coaching, including call reviews, to embed sales techniques and behaviours.
- Chair daily huddles and standups to review performance, pipeline, and dialler strategy.
- Act as first line escalation point for student or process queries, ensuring swift resolution.
- Produce accurate performance reporting and maintain adherence to SOPs, compliance, and partner university expectations.
About you:
- Proven sales leadership experience in a contact centre or high-volume sales environment.
- Track record of coaching teams to exceed sales targets.
- Highly proficient in Salesforce and dialler systems.
- Strong analytical skills with the ability to interpret KPIs and funnel data.
- Comfortable operating in shift-based and weekend environments.
- A team player who motivates and inspires colleagues to achieve excellence.
Why Join HEP?
You’ll be joining an organisation committed to expanding access to high-quality, affordable, workforce-related higher education. Your work will directly support our partners’ success — and the futures of thousands of students. This is a hands-on leadership role for someone ready to make an immediate impact in a fast-moving, results-driven environment. If you are passionate about leading teams, driving conversion, and achieving results, we want to hear from you.
What You’ll Get
- Salary £40,000 + bonus
- Leave – 28 days annual leave rising with tenure.
- Company pension – 6% employer contributions
- Employee discounts – including store discounts and exclusive HigherPerks deals
- Free flu jabs – keeping you healthy year-round
- Free gym membership – support your health and wellbeing
- Health & wellbeing programme – 24/7 Care and Connect support
- Subsidised On-site parking – hassle-free commuting
- Referral programme – earn rewards for recommending great talent (T&Cs apply)
- Sick pay – support when you need it
Apply today and help us shape the future of higher education!
HEP is a Disability Confident and equal opportunity employer. HEP evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Enrolment Team Manager in St Albans employer: Higher Ed Partners
Contact Detail:
Higher Ed Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enrolment Team Manager in St Albans
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent achievements. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your experience aligns with the role of Enrolment Team Manager. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your leadership skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Enrolment Team Manager in St Albans
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Enrolment Team Manager role. Highlight your sales leadership experience and any coaching successes you've had in contact centre environments.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've driven performance and exceeded targets in previous positions, and don’t forget to show your passion for education!
Showcase Your Analytical Skills: Since the role involves managing production metrics and interpreting KPIs, make sure to mention any relevant analytical skills or experiences. We want to see how you can use data to drive sales growth and improve team performance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Higher Ed Partners
✨Know Your Numbers
As an Enrolment Team Manager, you'll need to be comfortable with metrics. Brush up on key performance indicators (KPIs) related to sales and customer experience. Be ready to discuss how you've used data to drive performance in your previous roles.
✨Showcase Your Coaching Skills
This role is all about leading and coaching a team. Prepare examples of how you've successfully coached teams in the past. Think about specific techniques you used to improve performance and how you motivated your team to exceed targets.
✨Familiarise Yourself with Salesforce
Since proficiency in Salesforce is crucial, make sure you're up to speed with its functionalities. If you have any specific experiences using Salesforce to manage leads or track performance, be ready to share those insights during the interview.
✨Demonstrate Your Leadership Style
The interviewers will want to know how you lead a team. Reflect on your leadership style and prepare to discuss how you inspire and motivate your colleagues. Share examples of how you've created a positive team culture and driven results in a fast-paced environment.