At a Glance
- Tasks: Lead a dynamic admissions team and enhance the student journey from application to enrolment.
- Company: HEP, a collaborative organisation dedicated to improving student experiences.
- Benefits: Competitive salary, professional development, and a supportive work culture.
- Other info: Join a forward-thinking team committed to integrity, innovation, results, and teamwork.
- Why this job: Make a real impact on students' lives while developing your leadership skills.
- Qualifications: Experience in higher education admissions and proven team leadership abilities.
The predicted salary is between 36000 - 50000 £ per year.
Location: On site St Albans or Brighton | Full-time | £36,000 - £50,000 (DoE)
Are you an experienced Higher Education admissions professional ready to take the next step in your leadership career? At HEP, we’re looking for an Admissions Team Leader to lead a high-performing team and help deliver an exceptional applicant experience — from application through to enrolment. This is more than a people-management role. You’ll have real ownership of performance, quality, compliance and continuous improvement, using data and insight to make admissions faster, smarter and more effective.
The Role
- Lead and develop a team of Admissions Coordinators through coaching, 1:1s, QA and performance management.
- Own KPIs and MI, driving turnaround times, accuracy, workload management and SLA performance.
- Champion accuracy and compliance, overseeing eligibility checks, document verification and admissions decisions.
- Improve processes, developing workflows, SOPs and quality controls to remove bottlenecks and improve efficiency.
- Manage complex cases and build strong relationships with our university partners.
- Shape the student journey, working closely with Enrolment, Retention and Partner Support.
- Use data to drive change, developing dashboards and reporting to identify trends and opportunities.
Why HEP?
At HEP, we work in partnership with universities to deliver outstanding experiences for students throughout their journey. We’re an ambitious, collaborative organisation committed to doing things better. Our culture is built around four core values: Integrity, Innovation, Results and Teamwork.
What We're Looking For
- Higher Education admissions experience
- Proven team leadership experience
- Strong admissions compliance and policy knowledge
- Experience with KPIs, SLAs, MI and process improvement
- Excellent attention to detail and a commitment to delivering an exceptional applicant experience
If you’re ready to lead a team, improve processes and make a real difference to the student journey, we’d love to hear from you.
Admissions Manager in St Albans employer: Higher Ed Partners
Higher Ed Partners in the UK is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture where innovation thrives. With a hybrid work model, competitive benefits such as a company pension and sick pay, and a focus on improving student outcomes, this role provides a meaningful opportunity to make a significant impact while enjoying a supportive and collaborative environment.
