At a Glance
- Tasks: Lead and coach a team to drive sales growth and exceptional customer experience.
- Company: Join a dynamic organisation committed to expanding access to higher education.
- Benefits: Competitive salary, 28 days leave, gym membership, and employee discounts.
- Other info: Hands-on role with excellent career growth opportunities.
- Why this job: Make an immediate impact in a fast-paced, results-driven environment.
- Qualifications: Proven sales leadership experience and strong analytical skills required.
The predicted salary is between 40000 - 40000 € per year.
Hours: Monday-Friday, 12:30 - 9:00 pm (late shift) with 1 weekend in 3, 9:00 - 5:30 pm
Are you a proven sales leader with experience in fast-paced contact centre environments? Do you thrive on coaching teams, driving performance, and hitting ambitious targets? We're looking for an Enrolment Team Manager to lead a high-performing team of seven Enrolment Specialists, driving sales growth, conversion, and an exceptional customer experience. This role is onsite in St Albans or Brighton and operates within a late shift pattern with rolling weekend coverage. It's perfect for someone who can hit the ground running, lead by example, and thrive in a dynamic, target-driven environment.
What you'll do:
- Lead and coach a shift team of Enrolment Specialists to deliver sales growth and exceptional customer experience.
- Manage daily production metrics including call volumes, talk time, speed to lead, contact rates, and CRM hygiene.
- Drive performance across all sales funnel stages: enquiry, contact, application, and enrolment.
- Conduct real-time and structured coaching, including call reviews, to embed sales techniques and behaviours.
- Chair daily huddles and standups to review performance, pipeline, and dialler strategy.
- Produce accurate performance reporting and maintain adherence to SOPs, compliance, and partner university expectations.
About you:
- Proven sales leadership experience in a contact centre or high-volume sales environment.
- Track record of coaching teams to exceed sales targets.
- Highly proficient in Salesforce and dialler systems.
- Strong analytical skills with the ability to interpret KPIs and funnel data.
- Comfortable operating in shift-based and weekend environments.
- A team player who motivates and inspires colleagues to achieve excellence.
Why Join HEP?
You'll be joining an organisation committed to expanding access to high-quality, affordable, workforce-related higher education. Your work will directly support our partners' success - and the futures of thousands of students. This is a hands-on leadership role for someone ready to make an immediate impact in a fast-moving, results-driven environment. If you are passionate about leading teams, driving conversion, and achieving results, we want to hear from you.
What you'll Get:
- Salary £40,000 + bonus
- Leave - 28 days annual leave rising with tenure.
- Company pension - 6% employer contributions
- Employee discounts - including store discounts and exclusive HigherPerks deals
- Free flu jabs - keeping you healthy year-round
- Free gym membership - support your health and wellbeing
- Health & wellbeing programme - 24/7 Care and Connect support
- Subsidised On-site parking in St Albans - hassle-free commuting
- Referral programme - earn rewards for recommending great talent (T&Cs apply)
- Sick pay - support when you need it
Apply today and help us shape the future of higher education! HEP is a Disability Confident and equal opportunity employer. HEP evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Manager employer: Higher Ed Partners
HEP is an exceptional employer that prioritises employee growth and well-being, offering a dynamic work culture where sales leaders can thrive. With competitive salaries, generous leave policies, and comprehensive health benefits including free gym memberships and wellness programmes, HEP fosters an environment that supports both professional development and personal health. Located in vibrant St Albans or Brighton, this role provides the opportunity to make a meaningful impact in higher education while enjoying a supportive and inclusive workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Manager
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Manager role, and who knows? They might just have the perfect opportunity waiting for you.
✨Tip Number 2
Prepare for those interviews by practising common questions. Think about how your experience aligns with leading teams and driving sales growth. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've coached teams to exceed targets and improved performance metrics. This is your chance to shine and demonstrate that you can hit the ground running!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our mission to expand access to higher education.
We think you need these skills to ace Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your sales leadership experience and any relevant achievements that show you can thrive in a fast-paced contact centre environment.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for the Enrolment Team Manager role. Share specific examples of how you've coached teams to exceed targets and driven performance in previous roles.
Showcase Your Analytical Skills:Since the role involves managing production metrics and interpreting KPIs, make sure to mention any experience you have with data analysis. We want to see how you’ve used data to drive sales growth and improve team performance.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team!
How to prepare for a job interview at Higher Ed Partners
✨Know Your Numbers
Before the interview, brush up on your understanding of key performance indicators (KPIs) relevant to the role. Be ready to discuss how you've driven sales growth and improved metrics in previous positions. This shows you’re not just a leader but someone who understands the numbers behind success.
✨Showcase Your Coaching Skills
Prepare examples of how you've coached teams to exceed targets. Think about specific situations where your coaching made a difference. This will demonstrate your ability to lead and inspire others, which is crucial for the Enrolment Team Manager role.
✨Familiarise Yourself with Salesforce
Since proficiency in Salesforce is a must, make sure you can talk confidently about your experience with it. If you’ve used any specific features or tools within Salesforce that helped improve team performance, be ready to share those insights.
✨Engage in Role-Play Scenarios
Expect to engage in role-play during the interview, especially around coaching or handling difficult customer interactions. Practising these scenarios beforehand can help you articulate your approach and showcase your leadership style effectively.
