At a Glance
- Tasks: Lead a high-performing team to enhance student retention and satisfaction.
- Company: Join HEP, a transformative force in higher education.
- Benefits: Enjoy 25 days leave, health perks, and employee discounts.
- Other info: Be part of an inclusive culture that values diverse perspectives.
- Why this job: Shape student success while driving business growth in a dynamic environment.
- Qualifications: Proven leadership in retention or customer success with strong analytical skills.
The predicted salary is between 65000 - 70000 £ per year.
Salary: £65,000 – £70,000 DOE
Location: Hybrid - 3 days in office in either Brighton or St Albans
We’re looking for a strategic and commercially minded Head of Retention to lead and develop a high-performing function focused on improving student progression, satisfaction, and retention outcomes. This role is central to driving revenue growth by reducing attrition, improving engagement, and maximising student lifetime value. You will own the end-to-end retention journey, using data, insight, and technology to identify risks, solve problems, and deliver targeted interventions at scale.
You’ll combine strong leadership, analytical thinking, and problem-solving capability to build a high-performance culture, optimise the retention funnel, and embed smarter ways of working through automation and AI. Working cross-functionally with Technology, Product, Marketing, Academic Partners, and Partner Support, you will ensure retention is a core commercial priority across the business.
Why Join HEP? At HEP, we’re transforming access to higher education by helping our university partners deliver high-quality, accessible, and workforce-focused online programmes. Our people are at the heart of that mission. Our values shape how we work every day:
- We Are Driven – focused on outcomes, impact, and continuous improvement.
- We Are Inclusive – valuing diverse perspectives and creating a culture of belonging.
- We Are Collaborative – working openly and together to achieve shared success.
Joining HEP means becoming part of a fast-growing, innovative business where your leadership and ideas will directly shape student success and business growth.
What We’re Looking For:
- A proven leader with experience building and managing high-performing retention or customer success teams
- Highly analytical and data-driven, with the ability to turn insight into action
- A confident problem solver who can identify risks, improve processes, and deliver measurable outcomes
- Strong commercial acumen with a focus on revenue, efficiency, and student experience
- Experience using CRM systems, automation, and AI to drive performance and scale
Benefits:
- Company pension
- 25 days leave plus UK Bank Holidays
- Health & wellbeing programme
- Sick pay
- Free flu jabs
- Employee & store discounts
- Referral programme
- On-site parking
- Close to transport network
HEP is a Disability Confident and equal opportunity employer. We welcome applications from all qualified candidates regardless of race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, veteran status, or disability.
Head of Retention employer: Higher Ed Partners
Higher Ed Partners in the UK is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture where innovation thrives. With a hybrid work model, competitive benefits such as a company pension and sick pay, and a focus on improving student outcomes, this role provides a meaningful opportunity to make a significant impact while enjoying a supportive and collaborative environment.
