At a Glance
- Tasks: Support daily restaurant operations and lead a dynamic team to deliver excellent service.
- Company: Umami World Kitchen, serving over 100 global dishes in a stylish setting.
- Benefits: Competitive salary, career growth opportunities, and a collaborative team environment.
- Other info: Flexible hours and a chance to grow within a successful business.
- Why this job: Join a vibrant team and make a real impact in the restaurant industry.
- Qualifications: Experience in restaurant management and strong leadership skills required.
The predicted salary is between 30000 - 34000 £ per year.
Umami World Kitchen brings more than 100 global dishes—from Chinese dim sum to Malaysian street food—to one stylish roof.
We’re looking for an experienced and dedicated Assistant Manager to support the daily operations of our restaurant.
About the Role
As an Assistant Manager, you will work closely with the General Manager and Deputy General Manager to ensure efficient operations, well‑trained staff, and excellent customer service.
Key Responsibilities
- Assist the General Manager and Deputy General Manager in daily restaurant operations, ensuring tasks are completed efficiently.
- Oversee and support the restaurant team, ensuring adherence to operational procedures, high service standards, and performance expectations.
- Assist with staff training, development, and performance management to improve skills and promote a positive working environment.
- Support inventory management, including ordering supplies and managing stock levels to minimize waste and maximize cost control.
- Create staff schedules, ensuring adequate coverage and optimizing labor costs.
- Monitor and ensure compliance with food safety and sanitation standards, as well as local health and safety regulations.
- Handle guest complaints and service issues professionally and promptly, ensuring customer satisfaction.
- Assist in day‑to‑day financial operations, including tracking sales, controlling costs, and supporting budgeting and forecasting.
- Ensure the restaurant maintains a clean and safe environment for staff and customers.
- Contribute to the implementation of promotions, events, and marketing strategies to increase traffic and sales.
- Help manage operational procedures and ensure all daily tasks are completed on time and to the required standard.
- Support management in monitoring restaurant performance and customer satisfaction levels, providing feedback for continuous improvement.
- Assist in recruiting and onboarding new team members, ensuring they receive necessary training and orientation.
- Lead by example in maintaining a high standard of customer service and hospitality at all times.
- Key Requirements
- Proven experience as an Assistant Manager, Supervisor, or similar leadership role in the restaurant or hospitality industry.
- Strong understanding of restaurant operations, including front‑of‑house and back‑of‑house.
- Excellent leadership and interpersonal skills, with the ability to motivate and support team members.
- Good financial acumen, understanding of managing costs, tracking sales, and adhering to a budget.
- Ability to handle customer complaints and issues in a professional, effective manner.
- Knowledge of food safety, sanitation standards, and local health regulations.
- Strong organizational and multitasking skills, with the ability to manage various tasks and priorities.
- Ability to work flexible hours, including nights, weekends, and holidays, based on business needs.
- Proficiency with POS systems, scheduling software, and other restaurant management tools.
- Strong problem‑solving skills and ability to make decisions under pressure.
- Passion for the restaurant industry and commitment to delivering an exceptional customer experience.
What We Offer
- Competitive salary and benefits package.
- Opportunities for career growth and advancement within the restaurant group.
- A dynamic and collaborative team environment.
- The opportunity to contribute to a successful and growing business.
If you’re an enthusiastic leader with a passion for the restaurant industry and a desire to develop your career in management, we’d love to hear from you!
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Umami - Assistant Manager in Leicester employer: Highcross Shopping Centre
Umami World Kitchen in Leicester is an excellent employer that prioritises a supportive and collaborative work culture, making it an ideal place for those looking to grow in the culinary field. With on-the-job training and a focus on safety and hygiene, employees can thrive while contributing to a vibrant kitchen environment. Join us to enjoy competitive pay and the opportunity to develop your skills in a fast-paced setting.
StudySmarter Expert Advice🤫
We think this is how you could land Umami - Assistant Manager in Leicester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Highcross Shopping Centre. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Highcross Shopping Centre
Don't be shy about reaching out to Highcross Shopping Centre directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Umami - Assistant Manager in Leicester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Highcross Shopping Centre and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Highcross Shopping Centre
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
