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- Tasks: Manage calls, schedule appointments, and provide emotional support to pet owners.
- Company: CVS Vets, a pet-first veterinary practice in Bristol.
- Benefits: Competitive salary, five weeks' leave, staff discounts, and wellbeing support.
- Why this job: Join a passionate team and make a difference in pets' lives every day.
- Qualifications: Receptionist experience required; veterinary experience is a bonus.
- Other info: Clear career progression with training opportunities in a supportive environment.
The predicted salary is between 12 - 12 £ per hour.
Join Our Team as a Veterinary Receptionist! Are you ready to put pets first? At CVS Vets, we make pets a priority every day!
Role Details:
- Location: 615 Wells Road, Whitchurch, Bristol, BS14 9BE
- Contract: Permanent
- Hours: 21.5 hours per week
- Shift Pattern: Monday, Tuesday and Friday 14.00 - 20.00 and a 1:4 share in the Saturday 08.30 - 17.00 and Sunday 14.00 - 20.00 rota
About the Role:
- Manage communication: Handle incoming calls and schedule appointments efficiently
- Inquiries resolution: Respond to queries via phone, email, and in‑person interactions with professionalism
- Client reception: Greet and register new clients, ensuring a warm welcome
- Insurance management: Process and manage insurance forms adeptly
- Medication distribution: Dispense medications as required
- Financial transactions: Process payments accurately and efficiently
- Emotional support: Provide empathy and understanding to clients during distressing times, while maintaining professionalism
- System utilisation: Organise patients using the in‑house system efficiently
- Inter‑practice communication: Liaise with veterinary practices to address patient needs and queries
- Debt and refund management: Make necessary phone calls regarding debts, belongings, and refunds
- Client care: Above all, ensure that every client feels welcomed and valued at our practice
Who We’re Looking For:
- Previous experience as a receptionist is a must; experience in a veterinary setting is a bonus
- Resilience and the ability to handle emotional situations with grace
- Strong communication skills paired with genuine empathy
- Outstanding customer service skills and experience with the public
- Positive attitude and superior teamwork abilities
- Proficiency in Microsoft Office and database systems
Our Offer to You:
- Salary aligned with the National Minimum Wage
- Five weeks' annual leave (pro rata) per annum, plus bank holidays
- Long Service Award – employees receive an extra day of annual leave for each year of service (up to 5 additional days)
- Staff discount scheme on veterinary bills and care
- Staff discount on Animed Direct, our online dispensary, where you can benefit from discounts on pet medicines, products and food
- Employee Assistance Programme for confidential wellbeing support
- And lots more, as part of our commitment to help you feel recognised, supported and appreciated!
Our innovative Receptionist Careers Pathway offers a clear, structured path to develop your skills and grow within CVS. With a range of courses, you’ll gain the knowledge and confidence to deliver top‑tier client service and advance your career with us. We are dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best. We are committed to building a workforce that reflects the diverse communities we serve.
Right to Work: Applicants must have the right to work in the UK. We cannot offer visa sponsorship for clinical support roles due to Home Office criteria.
Veterinary Receptionist - Part-time - 21.5 hours per week in Whitchurch employer: Highcroft (Whitchurch)
Contact Detail:
Highcroft (Whitchurch) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist - Part-time - 21.5 hours per week in Whitchurch
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on CVS Vets. Understand their values and what makes them tick. This way, you can show them you're not just another candidate, but someone who genuinely cares about putting pets first.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you’d handle emotional situations with clients, as empathy is key in this role. The more comfortable you are, the better you'll shine during the real deal!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional yet approachable. A smart outfit will help you feel confident and ready to tackle any questions that come your way.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for their team!
We think you need these skills to ace Veterinary Receptionist - Part-time - 21.5 hours per week in Whitchurch
Some tips for your application 🫡
Show Your Passion for Pets: When writing your application, let your love for animals shine through! Mention any relevant experience you have with pets or in a veterinary setting. We want to see that you’re not just looking for a job, but that you genuinely care about putting pets first.
Highlight Your Communication Skills: As a Veterinary Receptionist, you'll be the first point of contact for clients. Make sure to showcase your strong communication skills in your application. Use examples from past experiences where you’ve handled inquiries or resolved issues effectively.
Be Professional Yet Warm: We value empathy and professionalism in our team. In your written application, strike a balance between being professional and approachable. This will show us that you can handle emotional situations with grace while still providing outstanding customer service.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at Highcroft (Whitchurch)
✨Know Your Stuff
Familiarise yourself with the role of a Veterinary Receptionist. Understand the key responsibilities like managing communication, handling inquiries, and providing emotional support to clients. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Empathy
Since this role involves dealing with pets and their owners during emotional times, be prepared to discuss how you've handled similar situations in the past. Share specific examples that highlight your ability to provide comfort and understanding, which is crucial for this job.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and teamwork. Think about scenarios where you've demonstrated resilience and strong communication skills. Practising your responses will help you articulate your thoughts clearly during the interview.
✨Dress the Part
Even though it's a part-time role, first impressions matter! Dress smartly and professionally to convey that you take the opportunity seriously. A neat appearance can set a positive tone for the interview and show that you respect the workplace environment.