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- Tasks: Manage calls, schedule appointments, and provide emotional support to pet owners.
- Company: Join CVS Vets, a leading veterinary group dedicated to animal care.
- Benefits: Competitive salary, five weeks' leave, staff discounts, and wellbeing support.
- Why this job: Make a difference in pets' lives while developing your career in a supportive environment.
- Qualifications: Previous receptionist experience; veterinary setting experience is a bonus.
- Other info: Clear career progression with training opportunities and a commitment to diversity.
The predicted salary is between 12 - 12 £ per hour.
Join Our Team as a Veterinary Receptionist! Are you ready to put pets first? At CVS Vets, we make pets a priority every day!
Role Details:
- Location: Whitchurch site - 615 Wells Road, Whitchurch, Bristol, BS14 9BE
- Contract: Permanent
- Hours: 16.5 hours per week
- Shift Pattern: Tuesday, Thursday and Friday working 18.00‑23.00, with a 1:4 share in the Sunday 14.00‑20.00 rota. Please note: After 20.00 you will be the sole Receptionist on shift.
Discover Our Practice: Get a glimpse of what makes us special: Highcroft - Whitchurch Veterinary Hospital | CVS Vets.
About CVS Vets: Joining a CVS Vets‑owned practice is more than just starting a job—it’s the beginning of a rewarding career with one of the UK’s leading veterinary groups. Our mission is simple yet meaningful: to provide the best possible care for animals, and this dedication guides everything we do. With a network of over 500 practices and more than 8,000 devoted professionals, you’ll become part of a supportive community focused on putting pets first.
About the Role:
- Manage Communication: Handle incoming calls and schedule appointments efficiently
- Inquiries Resolution: Respond to queries via phone, email, and in‑person interactions with professionalism
- Client Reception: Greet and register new clients, ensuring a warm welcome
- Insurance Management: Process and manage insurance forms adeptly
- Medication Distribution: Dispense medications as required
- Financial Transactions: Process payments accurately and efficiently
- Emotional Support: Provide empathy and understanding to clients during distressing times, while maintaining professionalism
- System Utilisation: Organise patients using the in‑house system efficiently
- Inter‑practice Communication: Liaise with veterinary practices to address patient needs and queries
- Debt and Refund Management: Make necessary phone calls regarding debts, belongings, and refunds
- Client Care: Above all, ensure that every client feels welcomed and valued at our practice
Who We’re Looking For:
- Previous experience as a Receptionist is a must; experience in a veterinary setting is a bonus!
- Comfortable with being sole Receptionist after 20.00, though you will, of course, be working alongside the Vets and RVN’s also on shift
- Resilience and the ability to handle emotional situations with grace
- Strong communication skills paired with genuine empathy
- Outstanding customer service skills and experience with the public
- Positive attitude and superior teamwork abilities
- Proficiency in Microsoft Office and database systems
Our Offer to You:
- Salary aligned with the National Minimum Wage
- Five weeks’ annual leave (pro rata) per annum, plus bank holidays
- Staff discount scheme on Veterinary bills and care
- Staff discount on Animed Direct, our online dispensary, where you can benefit from discounts on pet medicines, products and food
- Employee Assistance Programme for confidential wellbeing support
- And lots more, as part of our commitment to help you feel recognised, supported and appreciated!
Our innovative Receptionist Careers Pathway offers a clear, structured path to develop your skills and grow within CVS. With a range of courses, you’ll gain the knowledge and confidence to deliver top‑tier client service and advance your career with us. CVS is dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best. We’re committed to building a workforce that reflects the diverse communities we serve. We can only accept applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.
Twilight Veterinary Receptionist - Part-time - 16.5 hours per week in Whitchurch employer: Highcroft (Whitchurch)
Contact Detail:
Highcroft (Whitchurch) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Twilight Veterinary Receptionist - Part-time - 16.5 hours per week in Whitchurch
✨Tip Number 1
Get to know the practice! Before your interview, check out CVS Vets online. Familiarise yourself with their mission and values, so you can show them you're on the same page when it comes to putting pets first.
✨Tip Number 2
Practice makes perfect! Role-play common scenarios you might face as a Veterinary Receptionist, like handling calls or dealing with distressed clients. This will help you feel more confident and prepared for the real deal.
✨Tip Number 3
Show off your people skills! During interviews, share examples of how you've provided outstanding customer service in the past. Remember, empathy and communication are key in this role, so let your personality shine through!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the CVS Vets family. Don’t miss out on this opportunity!
We think you need these skills to ace Twilight Veterinary Receptionist - Part-time - 16.5 hours per week in Whitchurch
Some tips for your application 🫡
Show Your Passion for Pets: When you're writing your application, let your love for animals shine through! Mention any relevant experience you have with pets or in a veterinary setting. We want to see that you truly care about putting pets first.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your previous receptionist experience and any skills that align with what we're looking for. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Be Professional Yet Personable: While we love a friendly tone, remember to keep it professional. Use clear language and check for any typos or errors. We want to see that you can communicate effectively, especially since you'll be handling client interactions.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Highcroft (Whitchurch)
✨Know Your Stuff
Familiarise yourself with CVS Vets and their mission to put pets first. Understand the role of a Veterinary Receptionist, especially the importance of managing communication and providing emotional support to clients. This knowledge will help you answer questions confidently and show your genuine interest in the position.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and handling emotional situations. Think about examples from your past experiences that demonstrate your resilience and empathy. Practising these scenarios will help you articulate your thoughts clearly during the interview.
✨Dress the Part
Even though it’s a part-time role, dressing professionally can make a great first impression. Opt for smart-casual attire that reflects your respect for the position and the practice. Remember, you want to convey that you take the role seriously and are ready to represent CVS Vets well.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. Inquire about the team dynamics, training opportunities, or how they handle challenging client interactions. This shows your enthusiasm for the role and helps you gauge if the practice is the right fit for you.