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For Companies Join Our Team as a Head Veterinary Receptionist! Are you ready to put pets first? At CVS Vets, we make pets a priority every day! We are on the lookout for a dynamic and passionate animal enthusiast to step into the role of a Head Veterinary Receptionist at our Highcroft Veterinary Hospital.
Role Details:
- Location: To be based at our Whitchurch Hospital - 615 Wells Road, Whitchurch, Bristol, BS14 9BE
- Contract: 9 Month Fixed Term Contract, with the potential to extend further
- Hours: 33.5 hours per week
- Shift Pattern: Tuesday - Friday, working a varied shift pattern, with a 1:4 share in the Weekend rota
- Start Date: June 2026
About the Role:
Day-to-day responsibilities will include:
- Managing the Receptionist team, including training and providing support and guidance
- Being point of contact for complaints and escalations
- Line management and conducting team 1-2-1's/check-ins
- Creating and managing the team rota
- Supporting with Recruitment and liaising with the internal recruitment team
Additional Day-to-day duties of the role will include:
- Answering phones and booking appointments
- Responding to queries via phone, in person and email
- Registering new clients
- Completing insurance forms
- Dispensing medications
- Taking payments
- Providing a warm and welcoming experience to our clients arriving at the practice
Who We’re Looking For:
- Previous Receptionist experience is essential, veterinary experience is a plus!
- Leadership skills would be highly desirable
- Resilient with the ability to cope with potentially distressing and emotional situations
- An excellent communicator with strong empathy
- Excellent customer service skills and experience in dealing with members of the public
- A positive attitude and excellent teamwork skills
- Proficiency in Microsoft Office and other database management and operating systems
Our Offer to You:
We understand that benefits matter. Here are just a few of the perks you’ll enjoy:
- Salary will be dependent on experience and skills
- Five weeks’ annual leave (pro rata) per annum, plus bank holidays
- Staff discount scheme on Veterinary bills and care
- Staff discount on Animed Direct, our online dispensary, where you can benefit from discounts on pet medicines, products and food
- Employee Assistance Programme for confidential wellbeing support
- And lots more, as part of our commitment to help you feel recognised, supported and appreciated!
Our innovative Receptionist Careers Pathway offers a clear, structured path to develop your skills and grow within CVS. With a range of courses, you’ll gain the knowledge and confidence to deliver top-tier client service and advance your career with us. CVS is dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best. We’re committed to building a workforce that reflects the diverse communities we serve.
Ready to join us? Click the 'Apply Now' button below. Please note: We can only accept or progress applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.
Contact Detail:
Highcroft (Whitchurch) Recruiting Team
How to prepare for a job interview at Highcroft (Whitchurch)
✨Know Your Stuff
Before the interview, make sure you’re familiar with CVS Vets and their mission to put pets first. Research their values, services, and any recent news about the practice. This will show your genuine interest and help you connect your passion for animals with their goals.
✨Showcase Your Leadership Skills
As a Head Veterinary Receptionist, you'll be managing a team. Prepare examples of how you've successfully led teams in the past, handled conflicts, or trained new staff. Highlighting these experiences will demonstrate your capability to take on this role effectively.
✨Practice Empathy and Communication
Given the emotional nature of veterinary work, it’s crucial to convey empathy during your interview. Think of scenarios where you’ve dealt with distressed clients or difficult situations, and be ready to discuss how you managed those interactions with care and professionalism.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how CVS Vets supports its staff. This not only shows your enthusiasm but also helps you gauge if the workplace is the right fit for you.