Responsibilities:
- Documenting patient consultations in the clinical system.
- Maintaining appropriate records to ensure continuity and quality of care for patients.
- Involvement in Practice development, identifying service changes in line with clinical needs locally.
- Maintaining records of appointments, financial transactions, and other administrative duties.
- Maintaining skills at the current level and undertaking training and development as required to maintain personal competence.
- Participation in all activities required by CQC registration.
- Acting in a manner that supports patients at all times and reduces anxiety for patients.
- Providing a phlebotomy (blood sampling) service for patients.
- Processing and managing laboratory samples requested by clinicians, ensuring correct labeling, prompt sending to the laboratory, and data entry onto the patient\'s notes.
- Maintaining and cleaning equipment.
- Restocking all clinical areas and maintaining a stock rotation system.
- Maintaining an adequate amount of clinical supplies and health promotion materials as agreed with the clinical team.
- Obtaining, processing, and/or using information in line with GDPR requirements.
- Ensuring drug/vaccine refrigerators are at the correct temperature daily and maintaining the Vaccine Cold Chain documented record according to Practice Guidelines.
- Maintaining the health information notice board in line with national/local health promotion campaigns.
- Attending relevant meetings as required.
- Immediately reporting any safeguarding or compliance concerns.
- Reviewing patients regarding:
- Complex wounds
- Ear syringing
- ABPI
- Pre-diabetes checks
- Diabetic foot checks
- Cytology paperwork to include Open Exeter, recalls, and fail-safe
- Stick rotation
- HMBP
- Cardio loop monitor
- CHD obs (height/weight/blood pressure) and liaising with a clinician if any concerns
- Hypertension obs (height/weight/blood pressure) and liaising with a clinician if any concerns
- Rheumatology obs (height/weight/blood pressure) and liaising with a clinician if any concerns
- Nephrostomy change
- Acting as a chaperone as requested by clinicians.
- Functioning as an integral part of the Highcroft Surgery team.
- Participating in the induction programme of new staff joining Highcroft Surgery.
- Participating in developing the philosophy, goals, and objectives for health care provided by Highcroft Surgery.
- Participating in patient audits.
- Ensuring that patients\' rights are protected.
- Having knowledge of and acting at all times within the boundaries of Health and Safety legislation, Data Protection Acts, and Care Quality Commission compliance requirements.
- Providing information for a DBS check and informing the Practice of any incident that may change the DBS status.
- Being responsible for your own Health & Safety.
- Working within your personal competence.
- Promoting and participating in a high standard of care within Highcroft Surgery.
- Participating in taking care of your own Health & Safety and ensuring that you do not compromise the health and safety of either your colleagues or yourself.
- Giving agreed notice of periods of absence and leave.
- Attending Practice meetings as required.