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- Tasks: Lead operational change and manage core business teams in a dynamic environment.
- Company: Join a global firm with a focus on professional services and innovation.
- Benefits: Attractive tax-free salary, bonuses, healthcare, and relocation assistance.
- Other info: This is a newly created role offering excellent career growth opportunities.
- Why this job: Make a real impact while enjoying life in the beautiful Cayman Islands.
- Qualifications: 10+ years in management consulting or process engineering with strong leadership skills.
The predicted salary is between 72000 - 108000 £ per year.
Reporting to the global COO in London, this position will be responsible for all operational change programmes activity in Cayman. We're looking for someone with 10+ years of experience, a management consulting/process engineering or six-sigma background and a track record of delivering large, complex programmes of work in a mid-to-large services business environment. Someone who has operated as an Operations Director/Programme Manager or Senior Project Manager in this type of environment would be ideal.
Key responsibilities:
- Core Business Team
- Day-to-day management of core business teams, providing coaching, mentoring and development
- Achieving project KPIs including average opening time, data precision billing fulfilment and account receivable aging
- Re-engineering of onboarding and billing processes
- Improvement of operational metrics including speed and cost of onboarding and billing
- Participating in the scoping and rollout of new systems as required for compliance and collections
- Assessment of the pilot for centralization
- Manage and guide the PMO in the management of Cayman-based projects
- Line management of the head of PMO, providing coaching, mentoring and development
- Sitting on the steering committee of select projects
- Attending key governance meetings including IT steerco and PMO steerco
- Review and alignment of Cayman-based entities
- Assessment of systems and processes
- Alignment with overall operational programme
- Provide Cayman based support for the COO
- Driving weekly operations meeting – setting agenda, tracking action points
- Acting as stand-in for COO in meetings when required
- Managing exceptional operations projects and tasks
This is a newly created position within the business and requires an individual who is tenacious, analytical, persuasive and encouraging. This person must also have the ability to elicit cooperation from a wide variety of sources, including upper management, clients and other departments.
Attractive six-figure, tax-free salary + bonus + pension + healthcare + relocation assistance is on offer.
PLEASE NOTE: This position will require relocation to the Cayman Islands.
Interested parties meeting the above criteria, please contact David Joiner for further information - david.joiner@highburyconsulting.com
Operations Director - Professional Services in London employer: Highbury Consulting
Contact Detail:
Highbury Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Director - Professional Services in London
✨Network Like a Pro
Get out there and connect with people in the industry! Attend events, join relevant groups on LinkedIn, and don’t be shy about reaching out to former colleagues. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Ace the Informational Interview
Set up informal chats with professionals in roles you’re interested in. This isn’t just about asking for a job; it’s about gathering insights and advice. Plus, it shows your genuine interest in the field and can lead to unexpected opportunities.
✨Showcase Your Skills
When you get the chance to meet potential employers, make sure to highlight your achievements and how they relate to the role. Use specific examples from your past experiences that demonstrate your ability to deliver results, especially in complex environments.
✨Apply Through Our Website
Don’t forget to check out our website for the latest job openings! Applying directly through us not only streamlines the process but also shows your enthusiasm for joining our team. We’re always on the lookout for talented individuals like you!
We think you need these skills to ace Operations Director - Professional Services in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Director role. Highlight your 10+ years of experience and any relevant management consulting or process engineering background. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this position. Share specific examples of large, complex programmes you've delivered and how you’ve improved operational metrics in previous roles.
Showcase Your Leadership Skills: Since this role involves managing teams and guiding the PMO, be sure to highlight your leadership experience. Talk about how you've coached and mentored others, and how you've driven successful projects in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Highbury Consulting
✨Know Your Stuff
Make sure you brush up on your management consulting, process engineering, and Six Sigma knowledge. Be ready to discuss how your experience aligns with the responsibilities of the Operations Director role, especially around operational change programmes and project KPIs.
✨Showcase Your Leadership Skills
Since this role involves managing core business teams and guiding the PMO, prepare examples that highlight your coaching and mentoring abilities. Think about specific instances where you've successfully led teams or improved processes in a similar environment.
✨Be Data-Driven
Operational metrics are key in this position, so come prepared with insights on how you've previously improved metrics like onboarding speed and billing costs. Use data to back up your achievements and demonstrate your analytical skills.
✨Demonstrate Your Adaptability
This is a newly created position, so show that you're flexible and can thrive in a dynamic environment. Share experiences where you've successfully navigated change or implemented new systems, and be ready to discuss how you would approach the challenges of this role.